Beth Pilkington
Weston Rhyn ,Shropshire
Summary
Highly experienced in customer service and communication to make a customers valuable time with us, pleasant. Due to this, i have achieved employee of the month twice in my current workplace, i work well under preasure of busy hours, and can work quickly and accurately in these times. I am also experienced in working early mornings, mid-day, and late night shifts.
As well as my work experience i also take part in some hobbies, such as classic car restoration, dog showing, music writting, and gaming. I do believe these also gain me some skills such as, concentration, some motor knowledge, presentation skills, written skills, and creativity.
Overview
5
5
years of professional experience
36
36
years of post-secondary education
Work history
Fast Food Crew Member
McDonald's
Beeston, West Yorkshire
08.2021 - Current
- Maximised sales, simultaneously serving customers face-to-face while managing online orders.
- Optimised customer comfort by ensuring immaculate presentation of store.
- Minimised customer complaints by anticipating and identifying issues and initiating prompt corrective action.
- Enabled smooth operations during peak times by assisting in food preparation tasks.
- Performed cleaning duties to prevent accidents in dining and food preparation areas.
- Handled customer transactions, including cash and credit card payments with 100% accuracy.
- Maintained efficient workflow, providing cover in case of staff absence.
- Effectively operated kitchen equipment, such as fryers and grills, consistently adhering to hygiene and safety regulations.
- Operated fast food preparation tools to prepare items to specifications.
- Set up cash drawers, verifying adequate change was available for smooth running of shift.
- I am trained in all areas such as, drinks, kitchen, deliveries, drive through, front counter, and customer seating area.
Warehouse Operative
AAH Pharmaceuticals
Morley, Leeds
04.2019 - 08.2021
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Completed work following safety rules for best working practices.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Sorted materials on warehouse racks and shelves.
- Carried out stock control and maintained quality standards high for audits.
- Performed tagging and labelling of warehouse inventory.
Waitress
Middleton Park
Leeds, West Yorkshire
05.2018 - 08.2019
- I took customer orders correctly, noting down any specific requirements, anc communicating that with the kitchen staff.
- The place was maintained spotlessly, with clean dining environments.
- Resolved customer queries calmly, working with management to achieve positive outcomes.
- Boosted sales by suggestively selling sides, drinks and desserts.
- Managed front counter service, ensuring attentive customer care from initial welcome to departure.
- Communicated closely with kitchen staff to ensure accurate, timely food service.
- Served food and beverages to customers in line with prescribed portioning and presentation standards.
- This was my first summer job and it helped me gain experience in sales, and working with customers.
Education
GCSEs - English Language
Woodkirk Academy
Wakefield 09.2014 - 05.2019
GCSEs - English Literature
Woodkirk Academy
Wakefield 09.2014 - 05.2019
GCSEs - Mathematics
Woodkirk Academy
Wakefield 09.2014 - 05.2019
GCSEs - combined Science
Woodkirk Academy
Wakefield 09.2014 - 05.2019
GCSEs - Geography
Woodkirk Academy
Wakefield 09.2014 - 05.2019
GCSEs - Physical Education
Woodkirk Academy
Wakefield 09.2014 - 05.2019
GCSEs - Music
Woodkirk Academy
Wakefield 09.2014 - 05.2019
Diploma of Higher Education - Music Performance
Wakefield College
Wakefield 09.2019 - 06.2021
Higher National Diploma - Music Artist Development
Wakefield College
Wakefield 10.2021 - 05.2023
Bachelor of Arts - Music Artist Development (Top Up)
Wakefield College
WakefieldSkills
- Customer service
- Order management
- Complaint management
- Accurate money handling
- Positive customer interactions
- Stress tolerance
- Reliable and honest
- Time managment
- Communication
- Knowledge of relevant brands and products
- Teambuilding
- Decision-Making
- Written Communication
- Active Listening
- Multitasking Abilities
- Dependable and Responsible
Languages
English
Native
Timeline
Higher National Diploma - Music Artist Development
Wakefield College
10.2021 - 05.2023
Fast Food Crew Member
McDonald's
08.2021 - Current
Diploma of Higher Education - Music Performance
Wakefield College
09.2019 - 06.2021
Warehouse Operative
AAH Pharmaceuticals
04.2019 - 08.2021
Waitress
Middleton Park
05.2018 - 08.2019
GCSEs - English Language
Woodkirk Academy
09.2014 - 05.2019
GCSEs - English Literature
Woodkirk Academy
09.2014 - 05.2019
GCSEs - Mathematics
Woodkirk Academy
09.2014 - 05.2019
GCSEs - combined Science
Woodkirk Academy
09.2014 - 05.2019
GCSEs - Geography
Woodkirk Academy
09.2014 - 05.2019
GCSEs - Physical Education
Woodkirk Academy
09.2014 - 05.2019
GCSEs - Music
Woodkirk Academy
09.2014 - 05.2019
Bachelor of Arts - Music Artist Development (Top Up)
Wakefield College
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