Annie Sagayanathan Ravikumar
Ipswich,Suffolk
Summary
Enthusiastic Customer Advisor with knack for resolving issues swiftly and enhancing customer satisfaction. Known for creating welcoming atmosphere and building lasting customer relationships. Increased customer retention and drove improvements in service quality through insightful feedback and proactive assistance.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work history
Customer advisor
Esso
Stowmarket, Suffolk
04.2024 - Current
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Assisting with basic technical issues, or directing more complex problems to specialised departments.
- Developed rapport with customers for improved loyalty and repeat business.
- Resolved customer complaints effectively, maintaining brand reputation.
- Conducted regular stock checks ensuring product availability for clients at all times.
IT service desk analyst
University of Essex
Colchester, essex
10.2023 - 03.2024
- Documented all service desk queries for future reference.
- Resolved technical issues with a customer-focused approach.
- Escalated complex problems to senior IT staff for swift resolution.
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) helping users with issues such as formatting, functionality, compatibility, or access to cloud storage (OneDrive, SharePoint).
Administrative assistant
David Lloyd Leisure
Colchester, Essex
08.2023 - 03.2024
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Supported accurate record-keeping with proficient data entry skills.
Education
Master of Science - Artifical Intelligence and Its Applications
University of Essex
Colchester 10.2023 - 10.2024
Bachelor of Science - Information Technology
Nirmala College for Women
India 06.2019 - 07.2021
Skills
- Customer service expertise
- Phone etiquette
- Email management
- Time management
- Multitasking capability
- Financial transactions
- Data Entry
- Microsoft Office Suite
- Point of Sale (POS) systems
- Typing
- Administrative skills
- Organisation Skills
- Communication skills
- Human Resources
Timeline
Customer advisor
Esso
04.2024 - Current
IT service desk analyst
University of Essex
10.2023 - 03.2024
Master of Science - Artifical Intelligence and Its Applications
University of Essex
10.2023 - 10.2024
Administrative assistant
David Lloyd Leisure
08.2023 - 03.2024
Bachelor of Science - Information Technology
Nirmala College for Women
06.2019 - 07.2021
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