Anneva Ogden
Banks,Lancashire
Summary
Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
2
2
years of professional experience
Work history
Care Assistant
benrigde care home
Southport, Sefton
10.2022 - Current
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Organised activities and exercises to promote physical and mental well-being.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
sport attendant
endeavour learning
Banks, Lancashire
08.2021 - Current
- Maintained member safety, responding to emergency situations swiftly.
- Provided professional and customer focused reception to all users.
- Carried out cleaning duties to high hygiene and cleanliness standards throughout venue.
- Communicated with customers and members using multiple channels and in person.
- Worked with team members to supervise customers, providing safe environment to enjoy leisure activities.
- Prevented injuries, providing equipment demonstrations for safe use and carried out first aid when needed to.
- Provided orientation to guests upon arrival informing about location and use of locker rooms, lounge areas and hospitality stations.
- Secured supplies and equipment at end of shift, disposing trash and dirty linens safely in assigned areas.
Waitress
joseph holt
Southport, Sefton
06.2021 - 12.2021
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Trained new wait staff to deliver quality service and uphold brand standards.
Education
level 3 BTECH - health and social care
southport college
Southport, Sefton 09/2021 - 06/2023
GCSEs - maths, English, science, French, media, music, geography.
Stanley High School
Southport 09/2016 - 06/2021
Skills
- Care management
- Safeguarding knowledge
- Care plan management
- Personal care
- Patient handling and positioning
- Basic life support
Languages
English
Native
Timeline
Care Assistant
benrigde care home
10.2022 - Current
sport attendant
endeavour learning
08.2021 - Current
Waitress
joseph holt
06.2021 - 12.2021
level 3 BTECH - health and social care
southport college
09/2021 - 06/2023
GCSEs - maths, English, science, French, media, music, geography.
Stanley High School
09/2016 - 06/2021
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