Annette Small

To lead a top 15 cinema and Costa Coffee through change initiatives such as refurbishments.
Oversaw operations daily, maintaining compliance with company protocols.
Recruited and trained leaders, strengthening team capabilities.
Encouraged excellent communication to align team efforts with strategic goals.

Ensure high levels of customer satisfaction across all areas within the cinema

Led flagship cinema and Costa Coffee through challenging transitions during peak periods.
Realised profitability targets for cinema through focused operational strategies.
Supervised daily operations in accordance with corporate standards.
Trained and mentored leadership, fostering a cohesive team environment.
Promoted open communication within the team to ensure goal alignment.

Successfully led top 15 cinema and Costa Coffee through refurbishments and role changes.
Achieved financial targets while managing budgets to ensure profitability.
Oversaw daily operations, maintaining compliance with company standards.
Recruited, trained, and mentored leaders and staff to enhance team performance.
Fostered a strong team culture, promoting collaboration and effectiveness.
Facilitated clear communication among team members to align on goals.

Managed remote call-based system for Telford and Wrekin Council during lockdown.
Ensured high levels of customer satisfaction throughout service delivery.
Facilitated additions to Electoral Roll and resolved housing list queries.
Addressed community inquiries from Telford and Wrekin effectively.

Oversaw traditional cinema operations, ensuring adherence to company standards and procedures.
Identified improvement opportunities and implemented changes to boost performance.
Achieved financial targets by managing budgets and ensuring profitability.
Recruited, trained, and mentored leaders and employees to foster a strong team.
Maintained high customer satisfaction levels across all cinema areas.
Supported facilities-based challenges with effective solutions.
Facilitated excellent team communication to align on goals and initiatives.