Anne Sproule
NEWTOWNABBEY,Antrim
Summary
Dedicated and reliable professional with extensive expertise in bus operations, including knowledge of bus equipment, evacuation procedures, and emergency response readiness. Demonstrates proficiency in handling fare transactions, radio communication, and route planning. Committed to ensuring passenger safety and satisfaction through effective customer service and punctuality.
Overview
42
42
years of professional experience
7936
7936
years of post-secondary education
Work history
bus driver
translink
belfast, antrim
2005.09 - 2025.01
- Managed difficult situations calmly to maintain a peaceful environment onboard.
- Performed minor repairs on the bus, avoiding unnecessary breakdowns.
- Coordinated with control centres for updated route information to enhance journey efficiency.
- Checked validity of passenger tickets or passes to prevent fraud.
- Promoted good behaviour amongst passengers through clear communication of rules, fostering a respectful atmosphere.
- Provided excellent customer service to passengers, ensuring a comfortable journey.
- Ensured passenger safety by adhering to all traffic regulations.
- Assisted elderly or disabled passengers, promoting inclusivity and respect.
- Undertook routine vehicle inspections for safe driving conditions.
- Navigated different routes efficiently to reach destinations on time.
- Followed company policies strictly, upholding professional standards at all times.
- Reported any mechanical problems promptly for early resolution.
- Handled emergencies effectively by applying first-aid training when necessary.
- Adjusted travel routes in line with weather forecasts and road conditions.
- Conducted pre-trip inspections of the bus to ensure roadworthiness.
- Used defensive driving techniques for minimising potential accidents.
- Maintained punctuality for smooth running of timetable schedules.
- Performed safety checks before and after shifts, completing daily checklists.
- Assisted passengers with difficulties or disabilities to safely board and disembark buses.
- Offered flexible working patterns to meet peak business demands.
- Drove passenger vehicles of varying sizes safely and responsibly.
Customer service representative
Santander UK
belfast, antrim
2005.03 - 2005.08
- Handled returns and exchanges efficiently, achieving high customer satisfaction ratings.
- Resolved customer complaints with appropriate solutions, ensuring positive outcomes and fostering customer loyalty.
- Mitigated conflicts by providing timely, effective solutions to customer disputes, enhancing overall service experience.
- Assisted customers in making informed decisions by providing detailed product information.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Trained new hires for improved productivity and efficiency on the job floor.
faults advisor
NTL
belfast, antrim
1998.05 - 2004.01
- Regularly updated knowledge about changing market trends to offer up-to-date advice to clients.
- Boosted customer satisfaction by effectively resolving issues.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Implemented an effective feedback system, ensuring continual service improvements.
- Enhanced efficiency through meticulous scheduling and organisation.
- Executed daily operational tasks with precision in a fast-paced environment.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Adapted work schedule to include nights, weekends, and bank holidays to meet staffing needs.
- Arrived promptly for work, ensuring readiness to begin tasks on time.
Clerical assistant
bt
belfast, antrim
1985.08 - 1990.03
- Performed photocopying and document scanning duties, ensured availability of necessary paperwork at all times.
- Prioritised urgent tasks to meet deadlines efficiently.
- Ensured accurate record keeping with diligent data entry tasks.
- Ensured confidentiality of sensitive information adhering strictly to data protection policies.
- Monitored office supply inventory, ordering items promptly to maintain continuous availability.
- Covered reception, managing telephone inquiries with professionalism and courtesy to enhance client interactions.
- Supported team productivity for successful project completion by managing schedules and appointments.
- Managed basic invoicing and mail for office staff, ensuring timely processing of communications.
- Responded to telephone enquiries from clients, vendors and members of public.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
Sales assistant
stewarts supermarkets
belfast, antrim
1983.06 - 1985.02
- Streamlined till operations, minimising customer waiting time.
- Utilised excellent communication skills to provide detailed product information.
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Created a welcoming store environment through clean, well-organised displays.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Collaborated effectively with team members to meet sales targets.
- Conducted daily inventory checks to manage stock levels accurately.
- Replenished floor stock and processed deliveries efficiently, ensuring maximum product availability.
Education
GCSEs - maths
st colms high school
BelfastGCSEs - english lang.
st colms high school
BelfastGCSEs - english lit.
st colms high school
BelfastGCSEs - human biology
belfast tech.
BelfastSkills
- Knowledge of bus equipment
- Bus evacuation procedures
- Breakdown procedures
- Emergency response readiness
- Handling fare transactions
- Bus cleaning and maintenance
- Radio communication proficiency
- Route planning expertise
- Passenger load estimation
- Flexible schedule adaptability
- Punctuality and reliability
- Customer Service
Affiliations
- I breed cavalier king charles spaniels as my hobby and passion. i breed for health and temperment.
References
References available upon request.
Timeline
bus driver
translink
2005.09 - 2025.01
Customer service representative
Santander UK
2005.03 - 2005.08
faults advisor
NTL
1998.05 - 2004.01
Clerical assistant
bt
1985.08 - 1990.03
Sales assistant
stewarts supermarkets
1983.06 - 1985.02
GCSEs - maths
st colms high school
GCSEs - english lang.
st colms high school
GCSEs - english lit.
st colms high school
GCSEs - human biology
belfast tech.