Summary
Overview
Work history
Education
Skills
Languages
Timeline
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anne smith

Galashiels,The Scottish Borders

Summary

Energetic and hardworking student eager to learn and develop new customer service and management skills. Offers strong communication and organisation abilities to understand unique challenges and support team. Learns quickly and collaborates well.

Experience in computer programmes such as word, excel and powerpoint

seeking a role within the beauty industry where I can thrive and take my qualifications and skills one step further.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work history

Customer Services Manager

Ladbrokes Coral Group
Galashiels, The Scottish Borders
06.2021 - Current
  • Serve customers over the counter.
  • Review processes and practices regularly to achieve business goals.
  • Check prices and odds for horses, dogs and football as required to meet the needs of the customers.
  • Analyse statistics and KPIs to identify potential service improvements.
  • Count and check tills on a regular basis throughout the day during shifts.
  • Transfer money from safe to tills when needed for payouts to the customers.
  • Run end of day procedures on the tills at closing time involving balancing all money within the tills and safe within the premises.
  • Regularly refresh my training within the company as required.
  • Be aware and implement safe gambling rules and procedures within the company

Team Member

Domino's Pizza
Galashiels, The Scottish Borders
03.2021 - 06.2021
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Prepared and packaged orders with precise presentation skills.
  • Demonstrated proper food handling and safety standards.
  • Offered exceptional customer service with strong product knowledge.
  • Maintained food safety by checking temperatures and storing ingredients correctly.
  • Enabled smooth operations during peak times by assisting in food preparation tasks.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Followed recipes to prepare different pizzas with correct topping amounts and arrangements.
  • Prepared ingredients before busy period based on expected customer levels.
  • Handled customer complaints using quick decision-making to resolve issues.
  • Took cash and card payment at checkout, providing correct change and receipts when requested.
  • Assessed food quality before serving customers to meet high-quality standards.

Bar Manager

The Bridge Inn
Galashiels, The Scottish Borders
03.2020 - 03.2021
  • Ordered beverage and equipment stock by analysing sales and customer trends.
  • Executed prompt, precise drinks service at high-capacity events, minimizing customer waiting times.
  • Guaranteed proper cash management, sales measurement and cash-up processes for operational standards.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Completed accurate end-of-day financial routines for cash and card transactions.

Education

Higher National Diploma - languages and Scottish tourism

Stevenson college
Edinburgh
03.1997 - 06.1999

NVQ Level 4 - beauty therapy

Borders college
Galashiels, The Scottish Borders
08.2020 - 06.2021

NVQ Level 5 - Beauty therapy

Borders college
Galashiels, The Scottish Borders
08.2021 - 06.2022

NVQ level 6 - Beauty Therapy

Borders college
Galashiels, The Scottish Borders
08.2022 -

Skills

  • Data entry
  • Effective workflow management
  • Effective problem solver
  • Customer service
  • Cash handling
  • Personnel training and development
  • Microsoft Outlook, Word and Excel
  • Product knowledge
  • Customer relations
  • Complaint resolution
  • Excellent time management skills

Languages

English
Native
French
Intermediate
German
Advanced
Spanish
Advanced

Timeline

NVQ level 6 - Beauty Therapy

Borders college
08.2022 -

NVQ Level 5 - Beauty therapy

Borders college
08.2021 - 06.2022

Customer Services Manager

Ladbrokes Coral Group
06.2021 - Current

Team Member

Domino's Pizza
03.2021 - 06.2021

NVQ Level 4 - beauty therapy

Borders college
08.2020 - 06.2021

Bar Manager

The Bridge Inn
03.2020 - 03.2021

Higher National Diploma - languages and Scottish tourism

Stevenson college
03.1997 - 06.1999

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anne smith