Anne Baillie
Wareham,Dorset
Summary
I'm a creative and driven, with great interpersonal and communication skills, combined with a passion for hairdressing and eagerness to learn and gain more practical knowledge.
Enthusiastic and dedicated to delivering passionate customer care service and committed to making them feel comfortable and valued.
I consistently maintain a tidy salon environment and personal workspace, aiming to be a positive team player.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Level 3 Hairdressing Apprentice
Blush Salon
Wareham, Dorset
2024.11 - Current
- Previously worked at Toca Tony Lee's before it was taken over by Blush Salon.
- Maintained updated records of clientele appointments; ensured smooth operations at the front desk.
- Cleaned tools and equipment for prevention of any cross-contamination or spread of infections.
- Fostered a welcoming atmosphere by maintaining clean work stations and salon floor.
- Demonstrated strong learning aptitude whilst assisting experienced hairstylists during busy periods.
- Applied knowledge of various styling products, recommending appropriate ones based on clients' needs and preferences.
- Engaged in professional development opportunities to stay current with latest hairdressing techniques.
Dog bather/dryer
Hairy Hounds Dog Grooming
Romany Works, Holton Heath, Dorset
2021.10 - 2024.02
- I bathe and dry/ groom dogs, clip their nails, deal with customers payments and assembling new appointments.
- I answer phone calls and deal with any problems customers have aswell as rescheduling/cancelling appointments if needed.
- I clean up the dog bathroom after use, doing things such as mopping floors to brushing, cleaning the bath, washing down walls, putting laundry on, putting deliveries away.
- Assessed dog behaviour prior to grooming, reducing stress levels in animals.
- Educated pet owners on home grooming techniques, fostering trust relationships.
- Developed client relationships through careful listening and effective question response.
Pet Shop Assistant
Purbeck Pets
Wareham, Dorset
2016.10 - 2021.09
- I deal with customers on a daily basis, serving them on the till, taking money, answering questions and queries when needed.
- Give advice to do with animals, general health and food, toys etc.
- I answer the phones and also take delivery’s for our delivery service.
- Put stock away, price stock, put away heavy deliveries, brush up the shops floors every shift.
- Monitored and ordered supplies effectively to prevent stock shortages.
- Participate in being a team player making teas, when needed, water and de head plants.
- Open and shut the shop if needed.
- Deal with complaints or unhappy customers on phone or in person.
Customer Service Assistant
Sainsbury’s
Poole, Dorset
2015.09 - 2016.10
- I dealt with customers everyday from either working on checkout tills or self service checkouts.
- I dealt with putting money in flutes at the end of the day and cashing up.
- I had to work in busy times most of the time and work at speed and remain smiling with a professional manor at all times whilst typing in codes and scanning items or putting items into bags etc.
- Also maintaining conversation and selling of vouchers etc.
- Collaborated well within a team setting, fostering a positive working atmosphere .
Education
NVQ Level 3 - Hairdressing
Mike Taylor Education Academy
Poole 09/2024 - 03/2026
Hairdressing - Strength and Smoothening
Alfaparf
06/2025 - 06/2025
Hairdressing Colour
L'Oreal
07/2025 - 07/2025
Hairdressing Extensions - Weft and Nano's
Blush
Wareham 04/2025 - 04/2025
NVQ Level 2 - Hairdressing and Barbering
Fareham College
Fareham, Hampshire 09/2008 - 08/2010
Skills
- Hairdressing trend awareness
- Hairdressing techniques
- Hairdressing equipment operation
- Hairdressing theory
- Chemical Safety in Hairdressing
- Experience in hairdressing
- Creative hairdressing
- Use of hairdressing tools
- Vocational qualification in hairdressing
- Hairdressing industry knowledge
Certification
- Acrylic Nail Technician
- Qualified in 2018
- Create Acrylic Extensions and make people's nails look beautiful, I also use Gel Polish to and create nail art.
Affiliations
- Crochet, Resin, Camping, Swimming, Animals
References
References available upon request.
Timeline
Level 3 Hairdressing Apprentice
Blush Salon
2024.11 - Current
Dog bather/dryer
Hairy Hounds Dog Grooming
2021.10 - 2024.02
Pet Shop Assistant
Purbeck Pets
2016.10 - 2021.09
Customer Service Assistant
Sainsbury’s
2015.09 - 2016.10
NVQ Level 3 - Hairdressing
Mike Taylor Education Academy
09/2024 - 03/2026
Hairdressing - Strength and Smoothening
Alfaparf
06/2025 - 06/2025
Hairdressing Colour
L'Oreal
07/2025 - 07/2025
Hairdressing Extensions - Weft and Nano's
Blush
04/2025 - 04/2025
NVQ Level 2 - Hairdressing and Barbering
Fareham College
09/2008 - 08/2010