Annamay Harbour
Brasted ,Kent
Summary
I am a confident and approachable individual with strong communication skills and a natural ability to create rapport with people. I adapt quickly to new environments and work effectively both independently and as part of a team. I'm known for my polite and professional manner, I remain calm and composed under pressure, allowing me to handle challenging situations with confidence and efficiency
Overview
2
2
years of professional experience
1
1
Certification
Work History
Beauty Therapist
North Kent College
Tonbridge
09.2024 - Current
- Maintained strict hygiene and cleanliness standards in treatment rooms and work areas, adhering to health and safety regulations.
- Maintained hygienic, organised treatment rooms, ensuring cleanliness between guests.
- Welcomed clients upon arrival and created comfortable treatment and waiting areas.
- Communicated with clients between treatments, reinforcing consistent customer service.
- Resolved client complaints professionally, contributing to high customer satisfaction.
- Managed appointment bookings and client records, ensuring a smooth and efficient scheduling process.
- Booked appointments and took payments at reception.
Education
NVQ Level 2 - Beauty therapy
North Kent college
Tonbridge, KEN 2024 - 2025
Skills
- Beauty therapy techniques
- Treatment room sanitation
- Health and safety compliance
- Client consultation
- Appointment management
- Customer service
- Client relationship management
- Payment processing
- Time management
- Conflict resolution
Certification
I was successful in achieving my IT skills in improving productivity using IT, presentation software, spreadsheet software, word processing software.
Timeline
Beauty Therapist
North Kent College
09.2024 - Current
NVQ Level 2 - Beauty therapy
North Kent college
2024 - 2025