ANNAMARIA GYURIS
London,United Kingdom
Summary
Experienced General Manager with a strong background in premium coworking, hospitality, and workplace operations. A proactive and people-focused professional with strong attention to detail, skilled in leading high-performing teams, overseeing building operations, and delivering exceptional member experiences within fast-paced client-facing environments.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
General Manager / Multi-Site General Manager
FORA
London
2022.10 - Current
- Support sales activity, member tours, onboarding, and retention while protecting revenue, occupancy, and long-term client relationships.
- Own site budgets and operational spend, making commercially sound decisions that support profitability while maintaining premium workplace standards.
- Hold end-to-end responsibility for facilities management, maintenance, vendors, and day-to-day building performance.
- Maintain full accountability for H&S compliance, audits, risk assessments, incidents, and safe operation of all spaces.
- Ensure adherence to internal policies, legal requirements, compliance standards, and audit processes across sites.
- Lead, coach, and performance-manage onsite teams, setting clear expectations while developing capability and maintaining positive, collaborative culture.
- Take end-to-end responsibility for service quality, member relationships, satisfaction, and long-term retention.
- Oversee onsite wellness amenities including gym facilities, studios, classes, and wellness programming.
- Oversee and support events, wellness initiatives, and community programming that strengthen engagement, workplace culture, and brand value.
Guest Experience Manager
FORA
London
2021.07 - 2022.10
- Led day-to-day member experience operation, ensuring high hospitality and service standards throughout workspaces.
- Managed front-of-house teams, reception operations, stock management, ordering, and meeting room hosting.
- Built strong member relationships and coordinated events, wellness initiatives, and community engagement activities.
- Supported General Manager with building operations, invoicing, reporting, compliance, and workplace standards.
Guest Experience Host
FORA
London
2019.07 - 2021.07
- Delivered professional front-of-house experience for members, visitors, and clients.
- Managed bookings, catering requests, post, courier services, and operational support using Nexudus.
- Coordinated maintenance, cleaning, and IT requests while supporting onboarding and offboarding processes.
- Sales and IT Champion, supporting colleagues with systems, troubleshooting, and operational processes.
PREVIOUS HOSPITALITY EXPERIENCE
Juno Rooms, GAUCHO, Big Easy, MEATliquor
London
2014.08 - 2019.07
- Held a range of front-of-house, reception, events, and supervisory roles across premium hospitality venues.
- Developed strong operational, customer service, reservations experience within fast-paced, high-volume environments.
- Managed guest relations, reservations systems, private events, and daily operations while consistently delivering professional and hospitality-led customer experience.
EARLY CAREER EXPERIENCE
Hungaria Koncert, Phillip Morris, Red Bull
Budapest
2010.01 - 2014.08
- Tour Guide – Hungaria Concert: Delivered guided tours, managed guest bookings, and supported venue marketing campaigns.
- Sales Representative – Philip Morris: Led brand activations at major festivals and events.
- Brand Ambassador – Red Bull: Represented the brand at promotional events, supporting engagement and brand awareness.
Education
Foundation Degree in Science - Tourism and Travel Services Management
Budapest Business School
Budapest, Hungary 2012.09 - 2014.06
Bachelor of Arts - History, Communication & Media Studies
University of Szeged
Szeged, Hungary 2008.09 - 2012.06
Skills
- Nexudus, Salesforce, SAP, Doorflow, Freshdesk, Freshservice
- Vantify, Meridian, Quooda
- ADP, Fourth
- Meeting Room AV Systems
Certification
- First Aid at Work & Fire Marshal Training – Siren (2025)
- IOSH Certificate – Managing & Working Safely (2023)
LANGUAGES
Hungarian (native), English (fluent), Spanish (beginner)
INTERESTS
Travelling, mindfulness, wellbeing, reading, music
Timeline
General Manager / Multi-Site General Manager
FORA
2022.10 - Current
Guest Experience Manager
FORA
2021.07 - 2022.10
Guest Experience Host
FORA
2019.07 - 2021.07
PREVIOUS HOSPITALITY EXPERIENCE
Juno Rooms, GAUCHO, Big Easy, MEATliquor
2014.08 - 2019.07
Foundation Degree in Science - Tourism and Travel Services Management
Budapest Business School
2012.09 - 2014.06
EARLY CAREER EXPERIENCE
Hungaria Koncert, Phillip Morris, Red Bull
2010.01 - 2014.08
Bachelor of Arts - History, Communication & Media Studies
University of Szeged
2008.09 - 2012.06