Krishna Pradhan
Ellesmere port,cheshire oaks
Summary
Dedicated professional with a strong background in customer service, communication, and teamwork. Demonstrates exceptional time management, cash handling, and organisational skills. Proven ability to solve problems efficiently and reliably, showing initiative and confidence in various tasks. Adaptable and detail-oriented, ensuring high standards in all responsibilities.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Volunteer shop assistant
Claire house children's hospice charity shop
Ellesmere port, Cheshire
09.2024 - Current
- As a Volunteer Shop Assistant, I usually helped around 35 to 40 customers per shift, offering friendly service and answering their questions. I always tried my best to make sure they had a positive experience, and I believe it helped improve customer satisfaction, based on the feedback we received.
- I processed about 20 transactions a day, handling cash and card payments. This definitely contributed to the overall sales, and I noticed that it helped boost our revenue by around 15%.
- I was also responsible for sorting and organizing 50 to 60 donations every week, making sure everything was tagged and displayed neatly. My efforts helped improve how quickly we could put items on the shop floor, which led to about a 10% improvement in stock turnover.
- When it came to donations, I worked hard to make sure the process was as efficient as possible. By improving how we managed the incoming goods, I helped reduce processing time by about 12%.
Education
GCSEs - maths, english, combined science, geography, design technology, french,
The Whitby High school
Ellesmere Port, Cheshire 02.2022 - 06.2024
Skills
- Customer Service – Polite and helpful interactions with customers, assisting with questions, or directing them to products
- Communication Skills – Clear and confident speaking with staff and customers
- Teamwork – Collaborating with other volunteers or staff to ensure the shop runs smoothly
- Time Management – Arriving on time, managing tasks within a shift, and balancing responsibilities
- Cash Handling – Operating tills, providing correct change, and following procedures for payments and returns
- Organisation – Maintaining tidy stock, managing shelves, and assisting with stock rotation
- Problem Solving – Addressing customer complaints or handling unexpected situations efficiently
- Reliability – Consistently turning up for shifts and performing duties with minimal supervision
Affiliations
- Football – I play as part of a local team, where I collaborate with teammates to develop strategies and improve performance. This has enhanced my teamwork, leadership, and communication skills, as well as my ability to work under pressure.
Languages
English
Advanced
Portuguese
Advanced
Timeline
Volunteer shop assistant
Claire house children's hospice charity shop
09.2024 - Current
GCSEs - maths, english, combined science, geography, design technology, french,
The Whitby High school
02.2022 - 06.2024
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