Annalisa Mamprin
Farnham,Surrey
Summary
Results-driven professional with a focus on solutions and continuous improvement. Strong background in family management and customer service, complemented by retail experience. Known for effective teamwork and delivering exceptional customer experiences. Ready to apply skills and insights to new opportunities.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work history
Company Director
Sportspages
Farnham, Surrey
03.2016 - Current
- Led team to achieve organisational goals and objectives.
- Championed customer service improvement initiatives resulting in increased client satisfaction rates.
- Worked with my husband to improve sales.
- Maintain a clean and efficient workspace.
- Package and send purchases to customers.
NVQ Training Consultant
Intraining - Workforce Development
London, Greater London
06.2008 - 06.2009
- Delivered bespoke workshops to enhance employee competencies.
- Developed tailored learning materials to suit individual needs.
- Identified skills gaps for targeted training interventions.
- Fostered continuous professional development through mentoring initiatives.
Store Manager
Burberry
London, London
11.2004 - 01.2008
- Streamlined operations to maximise efficiency and minimise waste.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Assisted customers in locating products around the shop floor promptly.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Responsible for all in-house training for the 67 staff members.
- Driving sales through training and selecting products for the store.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
Education
GCSEs - Tourism
Scuola Buonarroti
Martellago (Venice) 09.1983 - 06.1988
Skills
Collaborative team member
Growth mindset
Solution-focused perspective
Parenting expertise
Family management
Compassionate caregiver
Nurturing person
Affiliations
- Ariel Hoop
- Reading
- Fitness
Timeline
Company Director
Sportspages
03.2016 - Current
NVQ Training Consultant
Intraining - Workforce Development
06.2008 - 06.2009
Store Manager
Burberry
11.2004 - 01.2008
GCSEs - Tourism
Scuola Buonarroti
09.1983 - 06.1988
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