Annabel Marsden
Mirfield ,West Yorkshire
Summary
I am an organised, efficient and hard working person, and am willing to discover and accept new ideas which can be put into practice effectively. I am a good listener and learner, able to communicate well with a group and on an individual level. I am able to motivate and direct my talents and skills to meet objectives I am a loyal and trustworthy employee who can work alone or as part of a team.
Overview
18
18
years of professional experience
Work history
Community support worker
Care mark Kirklees
Huddersfield
10.2023 - Current
- Enhanced client autonomy with daily living skills training.
- Facilitated group activities for increased social interaction among community members.
- Prepared nutritious meals catering to specific dietary requirements, promoting better health outcomes.
- Completed detailed record keeping duties ensuring accurate documentation of client progress.
- Delivered emotional support to distressed clients, instilling a sense of calm and comfort.
- Provided safe transportation for clients to appointments and outings.
- Assisted with personal hygiene tasks, maintaining dignity and respect for all clients.
- Monitored client conditions, reporting changes promptly to medical professionals.
- Provided companionship during leisure activities for increased social inclusion of clients.
- Reported concerns, problems and changes to the Community SupportManager immediately.
- Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures.
- Maintained strict confidentiality at all times, adhering to relevant company policy.
- Delivered highest standards of support to people with learning disabilities, in line with individual support plans, cultural needs and wishes.
- Improved quality of life by supporting various aspects of personal care, including bathing and grooming.
- Developed warm and positive relationships with users, resulting in excellent satisfaction scores.
Night / day support worker
Hollybank trust
Mirfield , West Yorkshire
03.2018 - 09.2023
- Employed non-verbal communication techniques when working with non-verbal or partially verbal individuals.
- Handled challenging behaviour calmly, ensuring safety of all involved parties.
- Facilitated community outings, enhancing client's social engagement experiences.
- Upheld dignity and privacy of clients during provision of personal care services.
- Prepared healthy meals, ensuring balanced diet for the clients.
- Developed supportive relationships with clients by maintaining open communication channels.
- Assisted clients with personal hygiene tasks for improved wellbeing.
- Maintained accurate records of client progress with regular reports and documentation.
- Conducted housekeeping duties to maintain a clean and safe environment.
- Managed medication schedules to ensure proper administration and health maintenance.
- Assisted service users to obtain and access community resources.
Senior support worker
Roche healthcare
Mirfield, West Yorkshire
05.2017 - 03.2018
- Managed challenging behaviours of clients, resulting in a safer environment.
- Provided exceptional emotional support to clients, leading to improved mental health.
- Assisted clients with day-to-day tasks, promoting their independence and self-reliance.
- Responded promptly to emergencies, ensuring safety of all involved parties.
- Protected confidentiality of client information according to Data Protection Act regulations.
- Collaborated closely with families of clients for provision of personalised care plans.
- Escorted clients on external trips or appointments ensuring they received required services.
- Conducted risk assessments consistently, minimising potential hazards.
- Administered medication as per prescriptions ensuring correct dosage at the right times.
- Maintained accurate records of client progress to ensure continuity of care.
- Developed comprehensive care plans for enhanced client wellbeing.
- Supported service users in daily routines and activities, encouraging progress in self care and rehabilitation.
- Provided compassionate patient care and communication, upholding high standards of health, hygiene and dignity at all times.
- Worked collaboratively with other support workers to maintain holistic care for clients.
- Empowered service users to remain as independent as possible and retain sense of identity.
- Helped patients to take medication as prescribed by medical professionals.
- Administered oral and topical medication following instructions from medical personnel.
Community support worker
Locala
Mirfield, West Yorkshire
06.2014 - 12.2017
- Prepared nutritious meals catering to specific dietary requirements, promoting better health outcomes.
- Completed detailed record keeping duties ensuring accurate documentation of client progress.
- Promoted community integration by creating social engagement plans for clients.
- Delivered emotional support to distressed clients, instilling a sense of calm and comfort.
- Provided safe transportation for clients to appointments and outings.
- Assisted with personal hygiene tasks, maintaining dignity and respect for all clients.
- Built strong relationships with families to ensure seamless support services delivery.
- Provided companionship during leisure activities for increased social inclusion of clients.
- Encouraged social participation by accompanying users to social activities and community events.
- Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures.
- Maintained strict confidentiality at all times, adhering to relevant company policy.
- Delivered highest standards of support to people with learning disabilities, in line with individual support plans, cultural needs and wishes.
- Improved quality of life by supporting various aspects of personal care, including bathing and grooming.
- Developed warm and positive relationships with users, resulting in excellent satisfaction scores.
- Attended regular training and supervision workshops for improved service user support.
- Built positive, productive client relationships for enhanced social support.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
Retail worker
Next
Leeds birstall , England
06.2013 - 01.2014
- Followed company policies and guidelines strictly maintaining standards of operation.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Participated actively in staff meetings encouraging team spirit and cohesion.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Collaborated with team members to meet daily sales targets, enhancing store performance.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Created attractive product displays that stimulated customer interest and purchases.
- Consistently met personal sales goals whilst providing excellent customer service.
- Operated till accurately to ensure smooth checkout process.
- Handled customer complaints in a professional manner, resolving issues promptly.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Educated customers on product features and benefits resulting in increased sales.
- Handled returns or exchanges professionally maintaining high level of customer satisfaction.
- Maintained clean and organised store shelves for a pleasant shopping environment.
Housekeeper
Premiere inn
Mirfield , West Yorkshire
03.2012 - 01.2014
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Made beds daily to ensure a neat bedroom area.
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Communicated with other staff to determine best use of resources and guest care.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
Domestic cleaner
NHS dewsbury hospital
Dewsbury, West Yorkshire
02.2008 - 09.2012
- Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
- Secured a clean environment by washing walls, windows, and mirrors.
- Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
- Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
- Established hygienic surroundings by regularly disposing of rubbish.
- Organised supplies inventory to ensure continuous availability of necessary cleaning products and tools.
- Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
- Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
- Stored chemicals safely to reduce risks and avoid misuse.
- Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Thoroughly cleaned, disinfected and deodorised bathroom areas.
- Complied with COSHH regulations to protect health and safety of staff and residents.
- Completed infection control procedures to minimise health risks.
Education
GCSEs - Maths english science art
The Mirfield free grammar
Mirfield06.2004
Skills
- Personal care standard
- Well-Being promotion
- Dementia care expertise
- Understanding of safeguarding procedures
- Mental capacity act awarenes
- Personal care assistance
- Medication Administration
- Record-keeping
- CPR certified
- Mealtime support
- Patient care planning
- Meal preparing and feeding
- Learning disability support
- First aid and CPR
- Client-Centred approach
Timeline
Community support worker
Care mark Kirklees
10.2023 - Current
Night / day support worker
Hollybank trust
03.2018 - 09.2023
Senior support worker
Roche healthcare
05.2017 - 03.2018
Community support worker
Locala
06.2014 - 12.2017
Retail worker
Next
06.2013 - 01.2014
Housekeeper
Premiere inn
03.2012 - 01.2014
Domestic cleaner
NHS dewsbury hospital
02.2008 - 09.2012
GCSEs - Maths english science art
The Mirfield free grammar