Natalie Mears
Syston, Leicester,Leicestershire
Summary
Dedicated care professional skilled in delivering high-quality care and support to diverse groups, including adults and children. Looking to seek employment and further my career within the care sector. Compassionate, empathetic individual with a flexible approach to all aspects of my employment with excellent communication skills and a proactive attitude.
Overview
24
24
years of professional experience
Work history
Community Support Worker
Leicestershire County Council
Leicester , Leicestershire
12.2025 - Current
- Collaborate within MDT to conduct person-centred assessments for unpaid Carers of Leicestershire in accordance with Care Act 2014.
- Commission suitable services to fulfil agreed outcomes of Carers assessment.
- Collaborate daily with external agencies to maintain awareness of local community services.
- Facilitate referrals to other healthcare professionals and collaborate closely to ensure positive outcomes for carers in local community.
- Signpost individuals to appropriate in house services including FCP, LAC and SPA.
- Build positive relationships with local authorities and external agencies through effective communication.
- Enforce safeguarding strategies to prevent risks for carers.
- to ensure all relevant training remains current and all new guidance and legislation is adhered to accurately.
- to participate in weekly MDT and GSM meetings.
- Coordinate and oversee caseload of carers, prioritising tasks effectively.
Shared Lives Officer
Leicestershire County Council
Leicester , Leicestershire
12.2022 - 12.2023
- Facilitate recruitment process for Shared Lives carers to ensure provision of supportive and healthy homes for individuals in accordance with clients' support plans and risk assessments tailored to clients' interests.
- Facilitate Shared Lives carers in fulfilling all mandatory training requirements and attending specialist training to address specific needs of complex clients based on care and support needs.
- Facilitate seamless communication with external agencies and client's family members to ensure coordinated support efforts.
- Perform monthly audits to confirm that Shared Lives carers within key group uphold precise records of client support activities, encompassing financial transactions, medication administration, and daily routines, alongside maintaining current support plan and risk assessment
- Champion equal opportunities for clients, ensuring delivery of exceptional care and a focus on individual needs.
- to ensure great care is consistently prioritised for health, safety and welfare of Shared Lives carers and clients.
Community Support Worker - Older Adults Team
Leicestershire County Council
Leicester , Leicestershire
08.2020 - 12.2022
- Engaged with individuals, families and carers to establish connections and provide attentive listening, while conducting assessments in accordance with Care Act 2014
- Devised plans to facilitate access to required support for eligible individuals.
Identified local community resources and agencies for effective referrals.
Provided tailored services to address unmet needs of individuals. - Recognised and documented potential safeguarding concerns, assessing mental capacity and other high-risk situations affecting individual safety or liberty.
- Conducted visits to individuals in home environments, hospital settings, or locations of personal comfort
- Perform under pressure, manage priorities, and coordinate actions to fulfil specific objectives.
Health Care Assistant
NHS
Leicester , Leicestershire
05.2019 - 05.2020
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Ensured patient confidentiality throughout, upholding dignity and respect.
- Supervised vital signs of patients and recorded with accuracy.
- Assisted in patient care, improved comfort and well-being.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Worked closely with nurses to maintain high levels of communication.
Community Opportunities Support Worker
Leicestershire County Council
Leicester , Leicestershire
12.2012 - 06.2019
- Implementing a person-centred strategy to facilitate skill development and confidence building, enabling individuals to engage with their local community
- Administer all personal care responsibilities, hygiene, and medication necessities in a dignified and respectful manner.
- Comply with Leicestershire County Council policies and procedures.
- Participated in regular team meetings, enhancing quality of care provided.
- Encouraged social integration by facilitating community involvement opportunities.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Residential Team Leader
Birkett House Special School
Leicester , Leicestershire
01.2012 - 12.2012
- Facilitated support for pupils with behavioural challenges and autism in a residential setting.
- Managed shift operations, including night shifts and weekends.
- Liaised with families regarding children's welfare and progress.
- Maintained records and prepared reports as key worker.
- Administered medication following policy guidelines.
- Created an engaging and safe environment for children.
- Led staff through effective supervision and appraisals.
- Adhere to children's care plans while effectively managing medication administration
Learning Support Assistant
Birkett House Special School
Leicester , Leicestershire
08.2005 - 12.2010
- Supported children with special educational needs, promoting inclusivity within the school environment.
- Prepared classroom resources to facilitate smooth lesson delivery.
- Assisted teacher in maintaining a clean and organised classroom environment for optimal learning conditions.
- Maintained accurate records of pupil attendance, contributing towards administrative efficiency.
- Created positive, engaging learning environments to improve student experiences.
- Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
- Facilitate personal care for students, enhancing their independence.
- Establish relationships with parents/carers to enhance communication.
Nursery Nurse
Sue Start
Leicester , Leicestershire
05.2004 - 07.2005
- Design engaging activities that accommodate various abilities, enhancing overall learning and development.
- Adapt activities accordingly to meet children's cultural beliefs.
- Maintained records of children's daily activities, meals and medications administered.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Promoted internal policies, external legislation and regulatory guidelines.
- Facilitated early literacy skills by introducing phonics games and reading exercises.
- Established and maintained positive relationships with parents, carers and nursery staff.
- Provided kind, encouraging environments for children to learn and explore, aiding educational and social development.
- Delivered high-quality childcare by maintaining a safe, clean and nurturing environment.
- Safeguarded and protected welfare of young children.
Nursery assistant
The Val Joes Centre
Leicester , Leicestershire
01.2002 - 05.2004
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Created and maintained welcoming, safe and tidy space to promote children's development.
- Maintained records of children's daily activities, meals and medications administered.
- To communicate with guardians regarding child welfare.
- To prepare children for primary education.
- Facilitate comprehensive handover to guardians at day’s end.
- To recognise individual needs of children and adapt activities accordingly.
Education
OCR Level 1 & 2 - Adult Literacy
Beauchamp College
Leicester 11.2008 - 11.2008
OCR Level 1 & 2 - Adult Numeracy
Beauchamp College
Leicester 10.2009 - 10.2009
NVQ Level 2 - Early Years Care and Education
Rathbone Training Centre
Leicester 09.2003 - 09.2003
NVQ Level 3 - Early Years Care and Education
South Leicestershire College
Leicester 07.2006 - 07.2006
NVQ Level 2 - Health & Social Care
North Warwickshire & Hinckley College
Leicester 10.2013 - 10.2013
Level 2 - Understanding The Safe Handling of Medicines
Coalville Community Centre
Leicester 11.2012 - 11.2012
Skills
- Autism spectrum understanding
- End-Of-Life compassion
- Sensory impairment communication
- Patient confidentiality adherence
- Tube feeding proficiency
- Epilepsy support training
- Elderly care
- Safeguarding knowledge
- Basic life support
- Housekeeping
- Personal care
- Palliative Care
- Dementia care
- Activities of Daily Living
- Medication Administration
- Care management
- Meal preparation
- Disability Care
- Medicine administration
- Care plan management
- Social care
- Daily living assistance
- Overnight care
- Toileting assistance
- Health and safety knowledge
- CPR administration
- Personal hygiene assistance
- Compassionate care
- Person-centred care plans
- Patient safeguarding
- Child-Centred approach
- Special Educational Needs (SEN) support
- Child protection protocols
- Confidentiality
- Child protection understanding
- Patience and resilience
- Experience with sen
- Team player
Timeline
Community Support Worker
Leicestershire County Council
12.2025 - Current
Shared Lives Officer
Leicestershire County Council
12.2022 - 12.2023
Community Support Worker - Older Adults Team
Leicestershire County Council
08.2020 - 12.2022
Health Care Assistant
NHS
05.2019 - 05.2020
NVQ Level 2 - Health & Social Care
North Warwickshire & Hinckley College
10.2013 - 10.2013
Community Opportunities Support Worker
Leicestershire County Council
12.2012 - 06.2019
Level 2 - Understanding The Safe Handling of Medicines
Coalville Community Centre
11.2012 - 11.2012
Residential Team Leader
Birkett House Special School
01.2012 - 12.2012
OCR Level 1 & 2 - Adult Numeracy
Beauchamp College
10.2009 - 10.2009
OCR Level 1 & 2 - Adult Literacy
Beauchamp College
11.2008 - 11.2008
NVQ Level 3 - Early Years Care and Education
South Leicestershire College
07.2006 - 07.2006
Learning Support Assistant
Birkett House Special School
08.2005 - 12.2010
Nursery Nurse
Sue Start
05.2004 - 07.2005
NVQ Level 2 - Early Years Care and Education
Rathbone Training Centre
09.2003 - 09.2003
Nursery assistant
The Val Joes Centre
01.2002 - 05.2004