Anna Wasiak

• Inspect guest rooms after being cleaned by Room attendants to ensure quality standards.
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
• Assist Room attendants management in managing daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
• Supervised activities of workers and enforced safety regulations.
• Motivated team through providing hands-on practical support to all members of staff on duty.
• Dealt with customer complaints and rectified product and service issues.
• Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
• Coordinated activities for team of various manufacturing workers.
• Observed worker activities to assess safety compliance and identify enforcement gaps.

Deep cleaning of floors using professional chemicals and a cleaning machine with health and safety regulations.

• Maintained clean and orderly changing rooms and reception area.
• Maintained gym environment in line with health and safety standards.
• Cleaned gym spaces, equipment and machinery with minimal disruption to users
• Increased customer satisfaction by resolving issues.
• Offered professional, friendly service at all times to maximise customer comfort and enjoyment.

• Cleaned rooms to preserve professional standards and minimise infection risks.
• Kept floors clean with regular sweeping, vacuuming and mopping.
• Removed used towels and bedding, replaced with new and reset spaces to professional standards.
• Demonstrated utmost care and security t
• Demonstrated utmost care and security to handle guests' belongings.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Followed health and safety standards governing correct use of chemicals.

• Recommended legal action or discontinuation of service in cases of non-payment.
• Enforced rules governing customers' debt repayment.
• Calculated debt amounts using financial records.
• Analysed reporting to reconcile transactions, accounts and ledgers.
• Used Microsoft Word and other software tools to create documents and clear communications.