Oliwia Okraszewska
Scunthorpe,North Lincolnshire
Summary
A self-motivated and hard-working professional with strong communication and interpersonal skills. Demonstrates the ability to work effectively both independently and as part of a team. Committed to continuous learning and development, eager to acquire new skills to enhance team performance.
Overview
2
2
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Ticket seller
Suntago Water Park
Wręcza, Poland
08.2021 - 09.2023
- Trained new staff members on ticketing software, improving overall efficiency in sales operations.
- Balanced daily transaction records accurately to ensure correct accountancy practices were observed.
- Handled cash and credit card transactions accurately for secure financial management.
- Inspected tickets for authenticity at entrance points. at entrance points, enforcing strict adherence to event regulations.
- Processed refunds or exchanges swiftly, providing top-notch customer support services.
- Assisted customers with queries about event timings and prices to facilitate informed decisions.
- Processed payments and online bookings with zero error.
- Maintained product knowledge to provide accurate information on local tour services.
- Completed opening and closing procedures each day.
- Counted change correctly and issued customer receipts.
Dispatcher
LajkTaxi
Chrzanów Duży, Poland
12.2023 - 03.2026
- Prioritised tasks to ensure timely deliveries.
- Managed shift changeovers smoothly, ensuring continuity in operations.
- Monitored driver whereabouts using GPS tracking systems for accurate updates.
- Tracked and updated delivery statuses, ensuring customer satisfaction.
- Maintained excellent customer service by addressing queries promptly.
- Handled high volumes of inbound calls calmly under pressure.
- Resolved issues swiftly, maintaining a high standard of service delivery.
- Improved efficiency with meticulous vehicle maintenance records.
- Compiled detailed reports on dispatch activities to improve future planning.
- Operated radios and other communication equipment proficiently during emergencies.
- Assisted in recruitment processes, helping build a reliable team.
- Fostered positive relationships with drivers and customers for smooth transactions.
- Responded to emergency and non-emergency calls and recorded important information.
Seller
Polish Bakery
Scunthorpe, England
03.2026 - 07.2026
- Prepared high-quality baked goods for customer delight.
- Packaged baked goods securely maintaining product integrity during transit.
- Managed stock levels effectively preventing waste or shortages.
- Strictly adhered to food safety regulations for health assurance.
- Achieved efficient workflow with effective time management skills.
- Improved customer satisfaction for enhanced business reputation.
Education
GCSEs - Hotel Industry
Vocational Secondary School in Wiskitki
Wiskitki, Poland 08.2019 - 06.2023
Skills
- Good communication and interpersonal skills
- Works effectively independently and equally as part of a team
- A committed team member
- A self-motivated and hard-working employee
- Willingness to learn
Affiliations
- Music
- Art
- Traveling
- Horse riding
Languages
Polish
Native
English
Intermediate
Timeline
Seller
Polish Bakery
03.2026 - 07.2026
Dispatcher
LajkTaxi
12.2023 - 03.2026
Ticket seller
Suntago Water Park
08.2021 - 09.2023
GCSEs - Hotel Industry
Vocational Secondary School in Wiskitki
08.2019 - 06.2023