Anna Tsoukala
Summary
Proactive and organised professional with experience in project coordination, administration, and client support. Skilled in managing projects from start to finish, preparing customised reports, onboarding clients, conducting compliance checks, and maintaining accurate records. Experienced in financial administration, invoicing, and using tools such as Microsoft Office, SAP, Workday, and CRM platforms (HubSpot, Slack). Fluent in English and Greek with strong communication, teamwork, and problem-solving skills. CombinING practical office management expertise with research and analytical experience in human rights, migration, and policy contexts
Overview
6
6
years of professional experience
1
1
Certification
Work history
Team administrator
Cushman & Wakefield
Galway, Galway
2025.11 - Current
- Provide administrative support to the regional office and act as a key contact for administrative queries.
- Format, proofread, and quality-check client reports to ensure accuracy and professional presentation before they are sent to clients.
- Open and maintain new client files and conduct Customer Due Diligence, including Anti-Money Laundering (AML) and conflict of interest checks.
- Set up clients and suppliers within internal systems and manage invoicing processes.
- Use Workday to track financial aspects of daily workflow and support project administration.
- Organise meetings, coordinate schedules, and prepare and distribute meeting minutes.
- Maintain and organise the team’s shared drive and filing systems to ensure accurate record-keeping and easy document access.
- Contribute to administrative process improvement initiatives to support team efficiency and operational effectiveness
Section Editor
ㅤ Suas Educational Development /STAND
2025.10 - 2026.03
- Researching and writing articles on migration, refugee issues, and gender-based challenges.
- Contributed opinion pieces and features highlighting human rights, inclusion, and equality.
- Engaging in public debates on social justice and promoted awareness of vulnerable populations.
Office Administrator
Partel
Galway, Ireland
2024.10 - 2025.10
- Managed projects from initiation to completion, acting as the first point of contact for clients and guiding them through the entire process to ensure their needs were met.
- Prepared customised quotes based on customer requirements and the products or services they were interested in
- Coordinated with operations, administration, logistics, and support teams to ensure projects were delivered efficiently and on schedule.
- Maintained accurate records, reports, and project documentation using Microsoft Office, SAP, and CRM tools such as HubSpot
- Updated the CRM system to track project progress and maintain clear communication and visibility across teams.
- Managed invoicing processes and ensured accurate financial records related to client projects.
- Organised meetings, recorded and distributed meeting minutes, and supported project planning and coordination.
- Maintained organised project files, spreadsheets, and documentation on the team’s shared drive to ensure easy access to key information.
- Consistently worked toward achieving quarterly performance goals while maintaining high standards of client service and teamwork.
LLM Student/Legal Researcher
Irish Centre for Human Rights
Galway, Ireland
2023.09 - 2024.08
- Conducted original research examining the EU 'hotspot' approach in Greece and Italy, and its impact on vulnerable migrant, and refugee populations.
- Analysed key legal and policy frameworks, including the 1951 Refugee Convention, CEAS, and EU Charter of Fundamental Rights, with a focus on protecting human rights in migration contexts.
- Developed research methodologies and policy analysis skills to assess the intersection of migration management, human rights, and social justice.
- Gained expertise in advocacy, human rights compliance, and understanding the needs of marginalised and at-risk populations.
- Participated in a field trip to The Hague, gaining first-hand insight into international legal institutions, including the International Court of Justice, the International Criminal Court, and the Kosovo Specialist Chambers, observing their roles in upholding human rights, international justice, and accountability.
- References: Supervisor's recommendations available on request.
Interpreter
Context Ltd.
Galway, Ireland
2023.10 - 2024.05
- Delivered professional Greek-English interpretation for vulnerable individuals in legal and adjudicative settings, ensuring they could navigate complex proceedings.
- Facilitated culturally sensitive and clear communication, accurately representing clients’ perspectives and needs.
- Supported seamless communication during online hearings, enhancing client understanding, confidence, and satisfaction.
Market Research Analyst
Industrial Info Europe
Galway, Ireland
2021.11 - 2023.09
- Collected, verified, and organised data from multiple sources to understand trends, client needs, and project requirements, ensuring accurate and reliable information.
- Filtered and analysed complex information, translating it into clear, actionable insights using reports and spreadsheets to support project planning and decision-making.
- Coordinated with cross-functional teams to present findings, track project progress, and improve outcomes for stakeholders, and service users.
Internship
Department of Environment & Economics
Crete, Greece
2020.06 - 2020.09
- Under the guidance of the Head of the Department, I worked closely with various units and conducted research for the Department's ongoing environmental projects.
- Collaborated with multiple units to streamline document processing, enhancing efficiency and the timely completion of tasks.
- Organised and archived unclassified documents, significantly improving departmental workflow.
- Managed phone calls and correspondence.
- Executed secretarial duties meticulously, supporting the Department's everyday administrative needs.
Education
LLM - International Refugee & Migration Law & Policy
University of Galway
Ireland, IrelandBachelor's - Political Science
University of Crete
Greece, IrelandSkills
- Client & Stakeholder Management
- Project & Administrative Coordination
- Compliance & Due Diligence (CDD / AML)
- Financial & Invoice Administration (B2O, SAP, Workday)
- Document Management & Quality Control
- Technical & Multilingual Skills – Advanced use of Microsoft Office, CRM systems such as HubSpot, and enterprise tools like SAP
- Communication & Multilingual Skills
- Research & Policy Analysis
- Teamwork & Collaboration
- Adaptability & Problem-Solving
Certification
- International Criminal Court Summer School - Irish Centre for Human Rights
- European Management of Migration from the Eastern Mediterranean -
National and Kapodistrian University of Athens
- Global Diplomacy: the United Nations in the World - University of London
- Advanced Certificate on Computer Skills UNICERT
Hobbies and interests
- Cultural & Language interests
- Volunteering
- Human Rights Advocacy
- Travelling
- Reading
Timeline
Team administrator
Cushman & Wakefield
2025.11 - Current
Section Editor
ㅤ Suas Educational Development /STAND
2025.10 - 2026.03
Office Administrator
Partel
2024.10 - 2025.10
Interpreter
Context Ltd.
2023.10 - 2024.05
LLM Student/Legal Researcher
Irish Centre for Human Rights
2023.09 - 2024.08
Market Research Analyst
Industrial Info Europe
2021.11 - 2023.09
Internship
Department of Environment & Economics
2020.06 - 2020.09
Bachelor's - Political Science
University of Crete
LLM - International Refugee & Migration Law & Policy
University of Galway