Anna Thorne
Saffron Walden,Essex
Summary
Enthusiastic and hardworking individual who has gained 20 invaluable years experience customer-care. As a successful Cafe owner for the past 13 years demonstrate a high knowledge in managing daily operations, handling finances, and creating welcoming cafe environment. With a great attention to detail and a passion for maintaining high standards. Seeking a career that is challenging, interesting and with opportunities to enhance skills and strengths. Motivated individual with desire to run restaurants. Eager to provide superior customer service to encourage repeat patronage and word of mouth referrals. Comfortable in fast-paced environments and handling challenging work.
Overview
20
20
years of professional experience
1
1
Certification
Work history
Cafe Owner
Elder Street Cafe & Deli
Debden, Essex
06.2012 - 12.2025
- Efficient and experienced busy Cafe manager putting customers needs as a priority
- Providing professional, friendly service, responding to customers requests and complaints
- Overseeing daily operations to ensure consistent service standards across all shifts.
- Tracking financial records to increase profitability
- Training new employees
- Monitoring stock levels and ordering supplies as needed
- Ensuring Cafe is safe and clean and complies with health and safe regulations
- Managing staff rota, ensuring smooth operations during peak hours.
Restaurant supervisor
Bedford Lodge Hotel
Newmarket , Suffolk
05.2008 - 02.2011
- Superviced other employees and delegated tasks when necessary to keep things running smoothly and efficiently at the restaurant
- Maintained outstanding hygiene levels
- Trained new staff members,
- Prepared staff rotas
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Monitored and maintained stock levels
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Led by example in providing customers with attentive, professional restaurant service.
- Good at multi-tasking as well as prioritising tasks and making sure that all targets are met
Waitress
Bedford Lodge Hotel
Newmarket , Suffolk
03.2006 - 05.2008
- Arranged tables and set up linens and silverware in preparation for
- Provided efficient and friendly service.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Master degree in Accounting and Finance - Economics
Koszalin (Poland) University of Technology
Koszalin (Poland)02.2006
Skills
- Master degree in Economics (Accounting and Finance)
- Nearly 20 years experience in customer service
- 13 years Cafe owner
- Staff supervision, employee training
- Ability to work under pressure
- Efficient multitasking
- Hardworking
- Food safety compliance
- Positive customer service attitude
- Trained barista
Languages
Polish
Native
English
Advanced
C1
Certification
Level 2 Food Hygiene and Safety for Catering
Food Allergy and Intolerance Training
Personal Licence holder
Timeline
Cafe Owner
Elder Street Cafe & Deli
06.2012 - 12.2025
Restaurant supervisor
Bedford Lodge Hotel
05.2008 - 02.2011
Waitress
Bedford Lodge Hotel
03.2006 - 05.2008
Master degree in Accounting and Finance - Economics
Koszalin (Poland) University of Technology