Matthew McKernan
Craigavon,NIR
Summary
Dedicated professional with a strong foundation in customer service and teamwork, adept at adaptable communication and complaint handling. Skilled in identifying hazards, recreation equipment handling, and general cleaning duties, ensuring a safe and efficient environment. Proficient in using queuing systems and maintaining a flexible schedule, demonstrating patience and tolerance in all interactions. Committed to leveraging first aid expertise to enhance workplace safety while pursuing opportunities for career growth within dynamic environments.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Leisure attendant
andersosnstown leisure centre belfast
Belfast, Antrim
2025.07 - Current
- Conducted routine checks on play equipment, ensuring a safe environment for children.
- Worked closely with other team members, fostering better coordination and support during busy periods or events.
- Contributed to efficient operations by maintaining adequate levels of supplies in facilities.
- Managed booking systems efficiently for smooth operation of scheduled activities or classes.
- Ensured timely opening and closing of the facility according to schedule, providing seamless service to patrons.
- Enhanced guest experience by promptly addressing queries or concerns.
- Provided excellent customer service for increased client satisfaction.
- Improved cleanliness in locker rooms and gym facilities.
- Ensured safety of patrons by vigilantly monitoring pool area.
- Coordinated well with lifeguards during busy hours or emergency situations for optimal safety measures.
Education
GCSEs - General Secondary Education
newbridge integrated college
Northern Ireland Skills
- Adaptable communication
- Identifying hazards
- Recreation equipment handling
- Customer Service experience
- General cleaning duties
- First Aid
- Teamwork
- Queuing system use
- Flexible schedule adaptability
- Patience and tolerance
- Complaint handling
Certification
RLSS UK QUALIFICATIONS - Level 3 Award In Pool Lifeguarding
Timeline
Leisure attendant
andersosnstown leisure centre belfast
2025.07 - Current
GCSEs - General Secondary Education
newbridge integrated college