Anna Neate
Harlow,United Kingdom
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
25
25
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Administrator
Richard Morris Constraction Ltd
Harlow, Essex
2025.01 - Current
- Over 20 years of experience in office operations
- Maintaining accurate records and ensuring compliance with company procedures
- Accurate data entry, maintaining internal databases and office records
- Preparing and processing documents, report, invoices and administrative paperwork
- Assisting with financial administration, including invoice processing and basic account support
- Strong organisational skills, attention to detail and ability to prioritise tasks and meet deadlines
- Organising and maintaining office filling systems and ensuring documentation is accurate and up to date
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
Account Manager
TEREM
Samara, Russia
2011.04 - 2024.05
- Achieved sales goals consistently over period of 12 years
- Increasing sales by 20% annually by expanding product range and attracting new clients
- Developed strong relationships with clients providing support B2B
- Managed client accounts, invoicing and payment processes, ensuring timely and accurate billing
- Consulted clients on technical and heating equipment, helping businesses make informed purchasing decisions
- Monitored accounts receivable and payable, reducing outstanding debts by implementing improved payment tracking systems
- Ensured smooth operation of office tasks, including documentation, reporting and general administrative duties
- Constant participation in training's from companies, for depth of knowledge of product range
- Participation in organized of trainings for company's clients
- One of largest companies selling heating equipment in Russia
- Key Achievements:
- Sustained annual sales growth of 20%.
- Mitigated product shortages during European equipment crises (2022) through close collaboration with clients.
- Maintained seamless contract compliance and client deliveries for over decade.
- Reduced lead times for customer order fulfillment to 1–7 days by enhancing communication across departments.
- Achieved 100% positive feedback from clients over 10-year period.
- Achieved client satisfaction by managing key accounts effectively.
- Collaborated with sales team for achieving shared objectives.
- Analysed sales data for identifying opportunities for growth.
Division manager
Neytral
Samara
2008.02 - 2010.08
- Planning and coordinating tasks, distributing tasks among employees and monitoring their implementation Samara
- Search for clients and development of client base (advertising, positive feedback, additional privileges for regular clients)
- Resolved complex issues and conflict situations to increase customer satisfaction
- Coordination of installation schedule, control of completion dates
- Recruitment and training of employees
- Market analysis, competitor research, development of strategies to increase competitiveness
- Optimised resource allocation, enhancing overall efficiency.
- Ensured compliance with industry regulations and organisational standards across division operation.
- Implemented innovative solutions to overcome operational challenges.
Sales Assistant
Proplex
Samara
2006.02 - 2008.02
- Delivered consultations to clients regarding window and profile systems, addressing their technical and operational needs.
- Ensured accurate invoicing for completed sales and assisted clients with payment queries.
- Established trust-based relationships through active listening and responsive communication.
- Utilised excellent communication skills to provide detailed product information.
Account manager
Corporation Window
Samara
2001.07 - 2006.01
- Consulting clients on benefits of purchasing products
- Assistance in identifying and closing client's needs, finding best solution
- Leading client from first interaction to end of transaction
- Interaction with various departments for best result
- Concluding agreement, providing credit line
Education
High School Diploma - Enterprise Management
FULL MUNICIPAL BUDGETARY EDUCATIONAL INSTITUTION
Samara 1990.01 - 2000.01
Skills
- Attention to detail
- Teamwork
- Sales
- Responsible
- Telephone etiquette
- Highly organised
- Time efficiency
- Customer Service
- Microsoft Office Suite
- Invoicing
- Data analysis
LANGUAGES
English Highly proficient
Russian Native speaker
Certification
- Nov 2024 — Jan 2025 Excel Skills for Business, Macquarie University
- Nov 2024 — Nov 2024 English for Career Development, University of Pennsylvania
Affiliations
- reading, snowboarding, gym, healthy lifestyle
COURSES
- Nov 2024 — Jan 2025 Excel Skills for Business, Macquarie University
- Nov 2024 — Nov 2024 English for Career Development, University of Pennsylvania
LINKS
Anya Neate
Links
Anya Neate
Timeline
Administrator
Richard Morris Constraction Ltd
2025.01 - Current
Account Manager
TEREM
2011.04 - 2024.05
Division manager
Neytral
2008.02 - 2010.08
Sales Assistant
Proplex
2006.02 - 2008.02
Account manager
Corporation Window
2001.07 - 2006.01
High School Diploma - Enterprise Management
FULL MUNICIPAL BUDGETARY EDUCATIONAL INSTITUTION
1990.01 - 2000.01