Anna Martin
Glasgow,North Lanarkshire
Summary
Dedicated and hardworking professional with strong communication and interpersonal skills. Excels in collaborative environments and consistently upholds high professional standards. Committed to continuous learning and personal development.
Overview
11
11
years of professional experience
Work History
Front of House
The wee Taqueria
Glasgow
05.2023 - Current
- Recorded customer orders and requests accurately to ensure order correctness. Prepared food following standard procedures and hygiene practices, maintaining quality during peak hours. Delivered meals promptly to contribute to a positive dining experience for customers. to customers, checking order correctness before handing over.
- Updated front of house decor to maintain an inviting ambiance, reflecting the establishment's high standards.
- Ensured seamless communication between front of house and kitchen staff, addressing any delays or issues efficiently.
Assistant Manager of Operations
Up and Running Events
Glasgow
05.2023 - Current
- Coordinated race setup, ensuring defined roles and clear event running order for efficient execution. Register runners and allocate correct bib numbers for smooth participation. Present medals, marshal enthusiastically, and assist runners around the park. Lifted and organised equipment in multiple vans, facilitating seamless event pack down. Answered customer questions during sign-in and throughout event, enhancing participant experience.
- Handled customer complaints, resolving issues promptly to maintain positive relationships.
- Managed day-to-day operations, facilitating smooth workflow and optimising staff productivity.
Babysitter
Multiple
Glasgow and London
07.2020 - 03.2025
- Supervised and engaged children aged six months to eight years in private homes, ensuring a safe and nurturing environment.
- Entertained children with games, stories and age-appropriate films.
- Managed bedtime routines for younger children, including bathing, reading stories, and ensuring a peaceful night's sleep.
Counter Cashier
Akiko
Glasgow
10.2023 - 01.2024
- Follow customer orders for personalised poke bowls and take payment at end.
Pack food into separate containers and refill during lunchtime rush.
Clean stations and lock up after service completion. - Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
- Provided friendly customer service, answering queries and directing customers to products.
Summer Camp Counsellor
Camp Half Moon
USA
06.2017 - 09.2018
- Maintained communication with parents, offering updates on their children's progress and addressing any concerns.
- stayed overnight in a cabin with 16 girls aged 12. Supported them through activities, meal times and emotionally. A new set of girls would arrive weekly so it was very important to create a trustworthy, safe bond with them as they were away from home.
- Led care for 2-4 year olds across daily swim and play sessions.
Coordinated swim instruction for multiple children, matching progress to ability.
Managed feeding, hydration, and sunscreen routines to maintain participant wellbeing.
Factory Worker
Eurocentral
Coatbridge
01.2017 - 12.2017
- Collaborated with team members to meet production targets during night shifts.
Pharmacy Assistant
Blackridge Pharmacy
Blackridge
06.2015 - 08.2015
- Maintained pharmacy counter and related areas in clean, neat and organised fashion.
Education
Bachelor of Arts - Acting
Royal Conservatoire of Scotland
Glasgow01-2018
Skills
- Event coordination
- Customer service
- Audience engagement
- Children entertaining
- Child supervision
- Creative thinking
- Lesson Plans
- Teaching methods
- Student engagement
- Motivational teaching
- High energy level
- Physical stamina
- Confident communicator
- Public speaking confidence
- Team collaboration
- Trust building
- Strong leadership
- Charismatic
- Enthusiastic
- Positive attitude
- Creative
- Dance choreography
- Cash handling
- Relationship-building
- Musical theatre
Timeline
Counter Cashier
Akiko
10.2023 - 01.2024
Front of House
The wee Taqueria
05.2023 - Current
Assistant Manager of Operations
Up and Running Events
05.2023 - Current
Babysitter
Multiple
07.2020 - 03.2025
Summer Camp Counsellor
Camp Half Moon
06.2017 - 09.2018
Factory Worker
Eurocentral
01.2017 - 12.2017
Pharmacy Assistant
Blackridge Pharmacy
06.2015 - 08.2015
Bachelor of Arts - Acting
Royal Conservatoire of Scotland