Summary
Overview
Work history
Education
Skills
Websites
Certification
Custom Section
Hobbies and Interests
Languages
Timeline
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Abhishek Dogra

Birmingham,UK

Summary

Hospitality professional with expertise in catering operations, project coordination, and stakeholder communication. Currently enhancing front-of-house and events services at Birmingham City University, delivering exceptional guest experiences in fast-paced settings. Holds a postgraduate degree in Project Management and certifications in APM PMQ, PRINCE2 Foundation, and Certified Scrum Master. Seeking to leverage skills in an Assistant Project Manager role to drive successful hospitality projects.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Front of House

BaxterStorey UK
Birmingham, UK
10.2023 - 07.2025
  • Delivered guest-facing service across multiple outlets, including Coffee Society Pod and Starbucks, ensuring a welcoming, premium client experience.
  • Supported large-scale university events through efficient catering set-up, logistics, guest engagement, and breakdown, aligned with client expectations.
  • Maintained operational excellence through diligent stock control, food safety, cleanliness, and service standards.
  • Liaised with chefs, supervisors, and cross-functional teams to ensure seamless daily operations and consistent service.
  • Developed detailed service plans, including menus, logistics, and timelines to align with event requirements.
  • Coordinated with chefs, vendors, and staff to ensure flawless execution of daily services and event catering.
  • Contributed to a team culture based on BaxterStorey's core values: Creatively Collaborative, Always Visionary, and Wholeheartedly Positive.

Customer Care Advisor

Teleperformance
11.2021 - 03.2023
  • Managed 200+ daily interactions supporting shoppers and customers via phone, chat, and email, maintaining high service levels and empathetic communication.
  • Improved customer satisfaction by 15% and cut resolution time by 35% through swift, clear issue resolution and attention to detail.
  • Onboarded and mentored 40+ new advisors, ensuring alignment with service protocols and client expectations.
  • Supported leadership with scheduling, reporting, and KPI dashboards to optimise performance.

Project Support Executive

JK Hills
08.2020 - 10.2021
  • Coordinated logistics and training operations for telecom rollout projects, supporting nationwide planning and execution.
  • Developed Excel dashboards and visual workload trackers to streamline task distribution and monitor project KPIs.
  • Gathered post-training feedback and contributed to improvements in schedule efficiency and delivery quality.

Operations Assistant

TechLine Communications
11.2019 - 07.2020
  • Maintained internal schedules and workforce planning for the Network Services team, identifying project risks and delivery gaps.
  • Participated in weekly progress reviews with senior stakeholders and regional teams to ensure efficient resource allocation.

Education

MSc - Project Management

Birmingham City University
United kingdom
09.2023 - 09.2024

BEng - Electronics & Communication

Jammu University
india
01.2014 - 01.2018

Skills

  • Project Coordination
  • Hospitality Planning
  • Event Operations
  • Catering Operations
  • Stakeholder Relationship Management
  • Service Standards
  • SOP Adherence
  • Budget Monitoring
  • Financial Reporting
  • Health Awareness
  • Safety Awareness
  • Compliance Awareness
  • Agile
  • Scrum
  • Kanban
  • Waterfall Frameworks
  • Communication
  • Leadership
  • Collaboration
  • Excel
  • Power BI
  • Jira
  • MS Project
  • PowerPoint
  • Customer support
  • Event coordination
  • Stock control
  • Problem solving
  • Performance monitoring

Certification

  • APM Project Management Qualification (PMQ), Level 7
  • Certified Scrum Master, Scrum Alliance, 2026-09-30
  • PRINCE2 7th Edition Foundation, ITonlinelearning
  • Level 7 Advanced Diploma in Project Management, Reed.co.uk
  • Association for Project Management (APM) Member, P0611369

Custom Section

Available upon request

Hobbies and Interests

  • Nutrition
  • Food
  • Fitness
  • Content creation
  • Mentoring

Languages

English
Native

Timeline

Front of House

BaxterStorey UK
10.2023 - 07.2025

MSc - Project Management

Birmingham City University
09.2023 - 09.2024

Customer Care Advisor

Teleperformance
11.2021 - 03.2023

Project Support Executive

JK Hills
08.2020 - 10.2021

Operations Assistant

TechLine Communications
11.2019 - 07.2020

BEng - Electronics & Communication

Jammu University
01.2014 - 01.2018

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