Summary
Overview
Work history
Education
Skills
Certification
Languages
Personal Information
Custom
Affiliations
Timeline
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Anna Marcinkow

Caterham,UK

Summary

A highly organised and detail-oriented professional with a strong work ethic and a positive, confident attitude. Demonstrates excellent teamworking abilities and leadership skills, complemented by strong written and verbal communication capabilities. Proficient in critical thinking and problem-solving, with a commitment to professionalism and continuous learning.

Overview

22
22
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Client advisor

Harvey Nichols
London
03.2006 - 06.2025
  • Providing the highest possible standards of customer service both face to face and via the telephone and email.
  • Achieving and exceeding commercial targets.
  • Meeting qualitative KPIs (cross-selling, UPT, ATV, Loyalty App).
  • Building and maintaining long-lasting customer relationships.
  • Maintaining customer database.
  • Handle all point of sale transactions in line with the company's set standards and regulations.
  • Follow company procedures and guidelines such as shopfloor standard, visual merchandising, retail operation, stock management.
  • Excellent knowledge of the Health and Safety regulations.
  • Training new staff members.
  • Supervising, leading and motivating colleagues.
  • Delivered exceptional customer service, resulting in repeat business.

Client advisor

EuroBank
Lublin, Poland
01.2003 - 12.2005
  • Developed tailored financial plans for individual client needs.
  • Handled sensitive information discreetly; upheld strict confidentiality norms.
  • Maintained comprehensive knowledge of products to provide informed suggestions.
  • Navigated challenging conversations calmly, retaining client trust during difficult circumstances.

Education

Master's - Political science

UMCS Lublin
Lublin, lubelskie
09.1999 - 06.2004

Skills

  • Positive and confident attitude
  • Willingness to learn
  • Time management
  • Strong written communication skills
  • Strong verbal communication skills
  • Professionalism
  • Strong work ethic
  • Highly organised
  • Great attention to detail
  • Leadership
  • Computer literate
  • Critical thinking
  • Problem solving
  • Excellent team worker
  • Ability to work independently

Certification

  • GDPR training, 01/01/24, Present
  • WSET (Wine & Spirit Education Trust, Level 2), 06/01/09, Present
  • Steps to Success-Junior Management Program, 06/01/07, Present
  • Cybersecurity Awareness, 01/01/24, Present

Languages

English
Fluent
Polish
Native

Personal Information

  • Total Experience: 19
  • Industry: Customer Service

Custom

Yes

Affiliations

  • Traveling, swimming, cooking

Timeline

Client advisor

Harvey Nichols
03.2006 - 06.2025

Client advisor

EuroBank
01.2003 - 12.2005

Master's - Political science

UMCS Lublin
09.1999 - 06.2004

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Anna Marcinkow