Anna Keissarian

During my seasonal role at Hotel Chocolat, I developed strong customer service and retail skills in a fast-paced festive environment, including:

• Customer Service & Personalised Recommendations: Enhanced customer satisfaction by facilitating informed product choices and personalised gift recommendations during peak shopping and festive periods.

• Cash Handling & Transaction Accuracy: Achieved financial accuracy in cash transactions, contributing to overall store efficiency and customer trust.

• Product Knowledge & Customer Support: Demonstrated strong product knowledge, empowering customers with tailored advice and recommendations.

• Visual Merchandising & Stock Replenishment: Maintained high store presentation standards through diligent stock replenishment and visual merchandising efforts.

• Teamwork & Working Under Pressure: Fostered a positive shopping environment by collaborating effectively with colleagues during busy periods.

During my seasonal role at Beauty Outlet, I developed key retail and customer service skills, including:

• Customer Service & Personalisation: Assisted customers with product selection and provided personalised recommendations, enhancing their shopping experience.

• Visual Merchandising & Presentation: Maintained visual merchandising standards to improve store appearance and attract customers.

• Transaction Accuracy & Efficiency: Processed sales and returns accurately and efficiently, ensuring smooth operations at all times.

• Support for Promotions & Product Launches: Contributed to promotional events and new product launches, helping to increase store sales.

• Teamwork & Collaboration: Worked closely with colleagues to achieve sales targets and maintain a positive, well-organised store environment.

During my two years as a Retail Assistant at HomeSense, I gained many valuable skills and experiences which will enable me to add value to my future jobs. These include:

• Working under pressure & Time Management: Having to meet tight deadlines in a busy organisation while multi-tasking has enabled me to excel under pressure. During quieter periods, I demonstrated self-motivation by maintaining and enhancing stock displays.

• Problem Solving: I have demonstrated my ability to be able to assist customers with their queries and even their decision-making. One satisfied customer requested my help for all her future shopping trips. In addition, I have helped my colleagues with various issues in order to run the store as efficiently as possible.

• Teamwork: I have been able to share my ideas with my colleagues and respect theirs too in order to enhance our performance as a team, add value to the design of the store, and create unique experiences for our customers during their visits.

• Attention to Details: Handling POS and stock handling systems have increased my ability to pay attention to the details.

• Responsibility & Reliability: My attendance records during the past two years in addition to covering shifts for colleagues that were not able to attend theirs, are evidence of my responsible and reliable character.