Anna Grant
Blenheim,Marlborough
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Knowledgeable about safety standards, customer relations and inventory management. Highly professional, team-oriented and proactive in organizing workflows and resources to meet shift demands.
Overview
4
4
years of professional experience
Work History
Permanent Cellerhand
Yealands Winery
Seddon, Marlborough
08.2023 - 04.2024
- Complied with safety regulations at all times while operating heavy machinery like forklifts.
- Performed daily cellar tasks, such as cleaning, racking, topping off wine barrels.
- Observed safety protocols while working around heavy machinery and hazardous chemicals used in winemaking processes.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Head Bartender
The Harvest Restuarant
Rapaura
03.2023 - 07.2023
- Upsold customers from shelf to premium brands to help boost sales.
- Advertised, marketed and recommended drink options to guests.
- Designed and implemented new cocktails to drive customer interest and sales numbers.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Handled employee problems in absence of general manager.
Bartender and Barista
Victoria Park Bistro
Herston
11.2022 - 02.2023
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Senior Section Waiter
Longtime Dining
Brisbane City
07.2022 - 10.2022
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Informed customers about specials, upselling additional food and drink items.
- Trained new employees to perform duties.
CellerHand
Babich Marlborough
Contact - +6435778255
02.2022 - 05.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Cocktail Bartender
Bamboo Tiger
Contact Number - 021 408 355
04.2021 - 01.2022
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Talked easily with patrons to build rapport and earn repeat business.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Stocked bar with beer, wine, liquor and related supplies.
- Prepared new garnishes, juices and other perishables daily.
- Created unique cocktails for special events.
- Monitored patron alcohol consumption to encourage safety.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
Cellerhand
Indevin
Riverlands
03.2021 - 04.2021
- Set up and operated production equipment according to daily work orders and safety procedures.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Maintained safety protocols through proper, cost-effective and safe handling of equipment, chemicals and material usage.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Shift Supervisor
Subway
Contact Number 027 278 4417
11.2019 - 12.2020
- Assisted upper management with daily operations to meet standards of service and quality.
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Performed opening and closing procedures including setting up registers and arranging products to keep facility operations-ready.
Education
Forklift Driving -
Driver Training
Blenheim, Marlborough01-2023
NCEA Level 1 And 2 -
Marlborough Girls College
Skills
- Customer-oriented
- Hazard Prevention
- Leadership
- Processes and procedures
- Safety awareness
- Reliable & Trustworthy
- Forklift Operation
Volunteering
World Challenge - December 2019 to January 2020
- Spent a month overseas in Cambodia and Thailand
- Volunteered with the Cambodia Rural Student Trust
- Spent time with many locals and increased my communication and collaboration skills
- Volunteered in a non profit shop to raise money for children in cambodia
Timeline
Permanent Cellerhand
Yealands Winery
08.2023 - 04.2024
Head Bartender
The Harvest Restuarant
03.2023 - 07.2023
Bartender and Barista
Victoria Park Bistro
11.2022 - 02.2023
Senior Section Waiter
Longtime Dining
07.2022 - 10.2022
CellerHand
Babich Marlborough
02.2022 - 05.2022
Cocktail Bartender
Bamboo Tiger
04.2021 - 01.2022
Cellerhand
Indevin
03.2021 - 04.2021
Shift Supervisor
Subway
11.2019 - 12.2020
Forklift Driving -
Driver Training
NCEA Level 1 And 2 -
Marlborough Girls College
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