Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Anna Espeton Marcos

Winchester,Hampshire

Summary

I am a dedicated and compassionate psychology graduate currently pursuing a MSc in Psychology of Mental Health and Wellbeing. My passion lies in supporting individuals with mental health challenges by applying psychological principles to improve their well-being. With strong communication skills, active listening abilities, and a deep sense of empathy, I am eager to contribute to a team dedicated to mental health support, counselling, or advocacy.


My experience in client-facing roles, education, and conflict resolution has strengthened my ability to work with diverse populations, offering guidance and emotional support. I am now seeking a role where I can apply these skills to positively impact mental health care.

Overview

2026
2026
years of professional experience

Work history

Mental Health Service Program Support Volunteer

ICHOM
  • Understanding of therapeutic approaches and clinical processes for virtual therapy delivery.
  • Experience of crisis intervention through managing after-hours support line, providing emergency assistance and client assessment.
  • Coordination of therapeutic sessions between clients and counsellors.
  • Documentation of operational procedures and service protocols.
  • Core competencies: crisis management, process development, healthcare coordination, client communication, mental health service delivery.

Associate Functional Consultant

Oracle NetSuite
London
06.2024 - Current
  • Developed strong problem-solving skills by helping clients navigate complex challenges.
  • Enhanced ability to communicate clearly and guide individuals through stressful situations.

Lettings Negotiator

John D Wood & Company
Winchester, Hampshire
10.2024 - 11.2024
  • Developed strong interpersonal and negotiation skills, essential for handling sensitive discussions.
  • Managed high-pressure situations and resolved conflicts with empathy and professionalism.
  • Gained experience in understanding clients' needs and providing tailored solutions.

Teaching Assistant

Tradewind Recruitment
Bristol
02.2023 - 06.2023
  • Provided emotional and behavioural support to children with learning difficulties and mental health challenges.
  • Assisted in creating an structured, supportive environment to help students build confidence.
  • Developed strong patience, resilience, and adaptability to work with children in distress.
  • Supported students with anxiety, emotional regulation, and social skills development.

Education

MSc Psychology of Mental Health and Wellbeing -

University of Wolverhampton
Wolverhampton
04.2024 -

BSc (Hons) Psychology with Criminology -

University of the West of England
Bristol
10.2020 - 05.2023

Baccalaureate Degree & High School Certification -

Apostol Santiago School
Madrid
09.2019 - 06.2020

International Studies (5th Year) -

Holy Family Secondary School
Newbridge, Ireland
08.2018 - 06.2019

Skills

  • Active listening & communication
  • Empathy & emotional intelligence
  • Conflict resolution & de-escalation
  • Mental health awareness
  • Adaptability & patience
  • Problem-solving & crisis management
  • Case management & client support
  • Software: Excel, Word, PowerPoint, Outlook

Languages

English
Fluent
Spanish
Native
French
Elementary
Chinese (Mandarin)
Elementary

Timeline

Lettings Negotiator

John D Wood & Company
10.2024 - 11.2024

Associate Functional Consultant

Oracle NetSuite
06.2024 - Current

MSc Psychology of Mental Health and Wellbeing -

University of Wolverhampton
04.2024 -

Teaching Assistant

Tradewind Recruitment
02.2023 - 06.2023

BSc (Hons) Psychology with Criminology -

University of the West of England
10.2020 - 05.2023

Baccalaureate Degree & High School Certification -

Apostol Santiago School
09.2019 - 06.2020

International Studies (5th Year) -

Holy Family Secondary School
08.2018 - 06.2019

Mental Health Service Program Support Volunteer

ICHOM
Anna Espeton Marcos