Anna Espeton Marcos
Winchester,Hampshire
Summary
I am a dedicated and compassionate psychology graduate currently pursuing a MSc in Psychology of Mental Health and Wellbeing. My passion lies in supporting individuals with mental health challenges by applying psychological principles to improve their well-being. With strong communication skills, active listening abilities, and a deep sense of empathy, I am eager to contribute to a team dedicated to mental health support, counselling, or advocacy.
My experience in client-facing roles, education, and conflict resolution has strengthened my ability to work with diverse populations, offering guidance and emotional support. I am now seeking a role where I can apply these skills to positively impact mental health care.
Overview
2026
2026
years of professional experience
Work history
Mental Health Service Program Support Volunteer
ICHOM
- Understanding of therapeutic approaches and clinical processes for virtual therapy delivery.
- Experience of crisis intervention through managing after-hours support line, providing emergency assistance and client assessment.
- Coordination of therapeutic sessions between clients and counsellors.
- Documentation of operational procedures and service protocols.
- Core competencies: crisis management, process development, healthcare coordination, client communication, mental health service delivery.
Associate Functional Consultant
Oracle NetSuite
London
2024.06 - Current
- Developed strong problem-solving skills by helping clients navigate complex challenges.
- Enhanced ability to communicate clearly and guide individuals through stressful situations.
Lettings Negotiator
John D Wood & Company
Winchester, Hampshire
2024.10 - 2024.11
- Developed strong interpersonal and negotiation skills, essential for handling sensitive discussions.
- Managed high-pressure situations and resolved conflicts with empathy and professionalism.
- Gained experience in understanding clients' needs and providing tailored solutions.
Teaching Assistant
Tradewind Recruitment
Bristol
2023.02 - 2023.06
- Provided emotional and behavioural support to children with learning difficulties and mental health challenges.
- Assisted in creating an structured, supportive environment to help students build confidence.
- Developed strong patience, resilience, and adaptability to work with children in distress.
- Supported students with anxiety, emotional regulation, and social skills development.
Education
MSc Psychology of Mental Health and Wellbeing -
University of Wolverhampton
Wolverhampton 2024.04 -
BSc (Hons) Psychology with Criminology -
University of the West of England
Bristol 2020.10 - 2023.05
Baccalaureate Degree & High School Certification -
Apostol Santiago School
Madrid 2019.09 - 2020.06
International Studies (5th Year) -
Holy Family Secondary School
Newbridge, Ireland 2018.08 - 2019.06
Skills
- Active listening & communication
- Empathy & emotional intelligence
- Conflict resolution & de-escalation
- Mental health awareness
- Adaptability & patience
- Problem-solving & crisis management
- Case management & client support
- Software: Excel, Word, PowerPoint, Outlook
Languages
English
Fluent
Spanish
Native
French
Elementary
Chinese (Mandarin)
Elementary
Timeline
Lettings Negotiator
John D Wood & Company
2024.10 - 2024.11
Associate Functional Consultant
Oracle NetSuite
2024.06 - Current
MSc Psychology of Mental Health and Wellbeing -
University of Wolverhampton
2024.04 -
Teaching Assistant
Tradewind Recruitment
2023.02 - 2023.06
BSc (Hons) Psychology with Criminology -
University of the West of England
2020.10 - 2023.05
Baccalaureate Degree & High School Certification -
Apostol Santiago School
2019.09 - 2020.06
International Studies (5th Year) -
Holy Family Secondary School
2018.08 - 2019.06
Mental Health Service Program Support Volunteer
ICHOM