Anna Cole
Maldon,Essex
Summary
Dedicated professional with expertise in administrative support, demonstrating an adaptable mindset and effective problem-solving skills. A collaborative team-oriented individual, skilled in multitasking.
Overview
30
30
years of professional experience
Work history
Teaching Assistant
All Saints CofE Primary School
Maldon, Essex
09.2018 - Current
- Provided additional support to students with special educational needs, ensuring inclusivity. Worked afternoons supporting Special Educational Needs children on a 1to1 basis.
- Collaborated with teaching staff, organising school events, fostering community spirit.
- Prepared classroom materials to facilitate efficient lessons.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
- Organised class spaces and prepared materials for upcoming teacher lessons.
Administrative Assistant
Age UK Essex
Maldon, Essex
08.2013 - 07.2017
- Liaised with service coordinators, clients, their families and outside agencies to help those living with dementia rediscover their confidence and reach personal goals.
- Interacted professionally with clients providing excellent service at all times.
- Updated company databases by inputting new client and volunteers contact information and service requirements.
- Submitted timely reports, providing updates on service users for upper management review.
- Supported accurate record-keeping with proficient data entry skills.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Donations / Banking Assistant
UNICEF UK
Billericay, Essex
07.2000 - 03.2013
- Ensured all donations were processed and reconciled correctly to enable UNICEF to provide funds to reach the world's most vulnerable children.
- Handled cash transactions, ensuring accuracy and security.
- Maintained accurate supporter records and documentation.
- Banking of monies and producing reconciliation files for Finance team.
- Processed and maintained monthly direct debit claim.
Travel & Foreign Exchange Consultant
Thomas Cook
Chelmsford, Essex
08.1997 - 08.1999
- Delivered exceptional customer service by proactively listening to customer requirements to book their holidays, flights and insurance.
- Handled different currencies and balancing of foreign exchange tills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Trainee Travel Consultant
Lunn Poly
Chelmsford, Essex
08.1995 - 07.1997
- Provided excellent customer service when booking customer holidays, flights and insurance.
- Qualified in NVQ levels 2&3 in Travel & Tourism.
Education
GCSEs -
Sandon School
Sandon, EssexSkills
- Administrative support: adaptable mindset, ability to multitask with effective problem solving
- Efficient time management and strong ability to prioritise tasks
- Team orientated, collaborative individual
- Special Educational Needs (SEN) assistance, experience supporting SEN pupils, understanding of needs, patient
Affiliations
- I value physical wellbeing and enjoy regular gym sessions and long leisurely walks with my dog.
- I also greatly enjoy reading in my spare time , a favourite way to unwind.
Addition Information
Breaks in my employment history were due to organisational redundancies.
From September 1999 to June 2000 I had the opportunity to travel to several countries including, Canada, the West Coast of America, Hawaii, New Zealand and Australia. Highlights of the trip included snorkelling on the Great Barrier Reef and skydiving in New Zealand.
References
References available upon request.
Timeline
Teaching Assistant
All Saints CofE Primary School
09.2018 - Current
Administrative Assistant
Age UK Essex
08.2013 - 07.2017
Donations / Banking Assistant
UNICEF UK
07.2000 - 03.2013
Travel & Foreign Exchange Consultant
Thomas Cook
08.1997 - 08.1999
Trainee Travel Consultant
Lunn Poly
08.1995 - 07.1997
GCSEs -
Sandon School
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