Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Ann McKenzie

Ann McKenzie

Sheffield,United Kingdom

Summary

Experienced in customer service with a focus on delivering high-quality support and ensuring client satisfaction. Able to resolve queries and complaints swiftly through strong communication and problem-solving skills. Committed to enhancing customer experiences and fostering loyalty.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Care support worker

Home Instead Senior Care
Sheffield, East Riding of Yorkshire
03.2025 - Current
  • Delivered high-quality care by adhering to individualised care plans.
  • Ensured timely medication administration, strictly following healthcare professionals' guidelines.
  • Assisted with daily living activities to enhance residents' comfort and well-being.
  • Fostered a positive attitude among co-workers to create a supportive work environment.

Administration officer

Civil Service
Sheffield, South Yorkshire
12.2022 - 04.2024
  • Ensured accuracy of data with meticulous record keeping.
  • Request information from applicants and make discissions on Visa applications for work permits in the Sponsorship team.
  • Handled confidential documents discreetly ensuring security at all times.
  • Supported timely and accurate administrative task completion.
  • Liaising with members of my team regarding policies and procedures.
  • Accurately entered data into data management systems for record keeping.
  • Effectively used Microsoft packages including Excel, Outlook, Word and teams on a day-to-day basis.

Teaching assistant in special educational needs

Dinnington Secondary school
Sheffield, South Yorkshire
09.2018 - 11.2022
  • Created a safe and positive learning environment for students with diverse disabilities.
  • Encouraged participation by tailoring tasks to align with each student's capabilities.
  • Facilitated communication between students, parents, and staff to clarify progress and goals.
  • Provided emotional support during challenging situations while respecting personal boundaries.

Customer service representative

Sheffield City Council
Sheffield, South Yorkshire
11.2015 - 11.2019
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Listened actively to offer accurate information and best solution to their needs, requiring a calm and empathetic manner.
  • Contributed towards achieving office targets whilst ensuring adherence to service standards.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Liaised with emergency services, maintenance teams and interpreters on a daily basis.
  • Regularly handled over 50 calls per day with customer satisfaction achieved.

Education

GCSEs - Mathematics

Sheffield College
Sheffield
09.2014 - 06.2015

City and Guilds - Child Care and Learning Development

Sheffield College
Sheffield
09.2007 - 06.2009

GCSE - English Language

Sheffield College
Sheffield
09.1998 - 06.1999

GCSEs - English Litrature

Sheffield College
Sheffield
09.1998 - 06.1999

Skills

During my professional career I have worked in both the private and the public sector I have transferrable skills of active listening, decision making, organisational techniques, problem solving and team building I possess good communication skills both verbally and written and I'm able to articulate myself to both customers and colleagues, choosing plain, jargon free language where appropriate whilst putting individuals at ease I have a calm and empathetic manner, which enables me to quietly defuse a tense situation and find a resolution where the customer is satisfied

Affiliations

  • I'm a keen cook and enjoy entertaining when time permits. I also love to get lost in a good book from time to time.

Timeline

Care support worker

Home Instead Senior Care
03.2025 - Current

Administration officer

Civil Service
12.2022 - 04.2024

Teaching assistant in special educational needs

Dinnington Secondary school
09.2018 - 11.2022

Customer service representative

Sheffield City Council
11.2015 - 11.2019

GCSEs - Mathematics

Sheffield College
09.2014 - 06.2015

City and Guilds - Child Care and Learning Development

Sheffield College
09.2007 - 06.2009

GCSE - English Language

Sheffield College
09.1998 - 06.1999

GCSEs - English Litrature

Sheffield College
09.1998 - 06.1999

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Ann McKenzie