Ann-marie Warren
Stafford,Staffordshire
Summary
Dedicated and organised professional person. Able to encourage and mentor new staff members. Often complimented on organisational skills and ability to handle tasks.
Supportive of changes and keen to improve patient care where possible.
Ready to take on a new role focussing on my strengths and passion for encouraging those that need it. Dependable with a positive attitude and looking forward to a new challenge.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Imaging Department Assistant
University Hospital North Midlands
Stafford, Staffordshire
2009.06 - Current
- Attending to the needs of the service users in the radiology department to prepare them for their CT scan. This involves siting a cannula when necessary and preparing oral contrast as prescribed by a radiologist.
- Providing emotional support where needed as some scans take place after a cancer diagnosis has just been given to the patient.
- Liaising with other departments such as Accident and Emergency to efficiently manage urgent scans required.
- Overseeing new starters to the job role to work at a high level to maintain the standards of the department. Trained new staff in cannulation with knowledge of ANTT.
- Ensured that all confidential documents were handled appropriately, and patient confidentiality was maintained at all times.
- Scheduling appointments.
- Maintaining stock supplies for the department to ensure an uninterrupted service.
Receptionist
Bourne & Co Accountants
Burton on Trent, East Midlands
2008.03 - 2009.06
- First point of contact for clients, providing a welcoming atmosphere and assisting where necessary.
- Answering phone calls and allocating to the appropriate staffing level.
- Typing up letters and accounts.
- Courtesy calls to clients to chase any outstanding information required to ensure tax returns were completed in a timely fashion.
- Filing of confidential information in individual accounts folders.
Education
A-Levels -
DeFerrers High School
Burton on Trent 1998.09 - 2000.08
GCSEs -
De Ferrers High School
Burton on Trent 1996.09 - 1998.08
Skills
- Ability to prioritise workload and strong time management skills
- Adaptable
- Passionate about patient care and this has allowed me to get access to the patient satisfaction software to help feedback to colleagues and spot and weaknesses that need to be worked on
- Compassionate to the history of the patients attending the department
- Strong understanding of confidentiality
Timeline
Imaging Department Assistant
University Hospital North Midlands
2009.06 - Current
Receptionist
Bourne & Co Accountants
2008.03 - 2009.06
A-Levels -
DeFerrers High School
1998.09 - 2000.08
GCSEs -
De Ferrers High School
1996.09 - 1998.08