Anmoldeep Kaur
Coventry
Summary
A Diplomacy and Law postgraduate with a unique perspective gained from working at the intersection of hospitality and humanitarian support. While working in a residential environment housing asylum seekers and refugees, I gained first-hand insight into the daily challenges of displaced populations, from legal barriers to the emotional toll of relocation. This experience transformed my professional focus, leading me to specialize in Refugee Law and International Human Rights. I am now seeking a dedicated Support Worker role to apply my mediation skills and legal knowledge while preparing for future doctoral research into refugee living conditions globally.
Overview
2
2
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work history
Staff Member
Godiva Hotel
Coventry
2024.04 - 2026.04
- Provided essential operational support in a hotel facility currently utilized as primary accommodation for refugees and asylum seekers.
- Resolved escalated customer complaints, restoring satisfaction and maintaining brand reputation.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high quality results.
- Maintained up-to-date knowledge of current best practices, implementing improvements to meet industry standards.
- Checked room equipment and devices for faults and reported technical and maintenance issues to supervisors for repair.
- Coordinated with the front desk to confirm room statuses, streamlining the check-in process for guests.
- Provided direct support to refugees and asylum seekers, navigating complex and high-pressure circumstances.
- Utilized conflict resolution techniques to manage sensitive situations and ensure the safety of individuals.
- Applied knowledge of legal frameworks to assist individuals in understanding their rights and available services.
- Resolved escalated customer complaints, restoring satisfaction and maintaining brand reputation in a public-facing role.
Education
Master of Arts - Diplomacy, Law and Global Change
University of Coventry
CoventryBachelor of Arts - Economics, English, Public Administration
Govt. College for Girls
PunjabSkills
- Direct Engagement: Experienced in working within residential settings for asylum seekers, maintaining a calm and supportive presence in high-pressure environments
- Cultural & Language Proficiency: Fluent in English, Punjabi, and Hindi, with a natural ability to bridge communication gaps for diverse groups
- Legal Literacy: Strong academic grounding in the 1951 Refugee Convention and UK human rights frameworks
- Conflict Resolution: Proven ability to de-escalate tensions and resolve complaints with empathy and fairness
Certification
- CSTF (All-in-One) Mandatory Training Certificate
- Technical: Skilled in legal research and policy analysis; proficient in Microsoft Office.
- Soft Skills: Strong emotional intelligence and the ability to maintain professional boundaries in sensitive settings.
Timeline
Staff Member
Godiva Hotel
2024.04 - 2026.04
Bachelor of Arts - Economics, English, Public Administration
Govt. College for Girls
Master of Arts - Diplomacy, Law and Global Change
University of Coventry