Ankush
sheffield,United kingdom
Summary
Highly-effective Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Hardworking and responsible student with excellent academic records and keen attention to detail. Offers strong analytical background and comprehensive business education to tackle new challenges. Demonstrates excellent time management and communication skills.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Analyst
Eclerx
Chandigarh, India
2023.08 - 2024.11
- Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
- Maintained in-depth knowledge of industry advancements and emerging software tools to improve analytical workflow.
- Assisted with continuous improvement initiatives, applying data findings to address underperforming areas.
- Utilised data visualisation tools to generate and deliver compelling presentations fo internal an external stakeholders.
Adviser
Concentrix
chandigarh, india
2021.03 - 2023.01
- Monitored KPIs and tracked continuous progress to evaluate efficacy of business solutions.
- Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
- Analysed complex data sets and studied impacts on business growth and operational efficiency.
- Maintained in-depth knowledge of industry advancements and emerging software tools to improve analytical workflow.
- Coordinated high-volume workflow to complete simultaneous high-value and projects.
- Reviewed documentation to verify authenticity and renewal requirements.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Maintained accurate knowledge of current services to provide informative customer advice.
Education
Bachelor of Arts - Arts
Indira gandhi national open university delhi
india 2019.12 - 2022.12
Msc international business management - business
Sheffield Hallam University
Sheffield 2024.01 -
Skills
- Customer rapport building
- Customer communications
- Live chat
- Inbound call handling
- Target driven
- Resolving issues
- Outstanding organisation under pressure
- Database management
- Data collection and analysis
- System monitoring
- Customer service
- Hobby: Cooking and Guitar playing
- Black belt in Karate
Languages
English
Fluent
Timeline
Msc international business management - business
Sheffield Hallam University
2024.01 -
Analyst
Eclerx
2023.08 - 2024.11
Adviser
Concentrix
2021.03 - 2023.01
Bachelor of Arts - Arts
Indira gandhi national open university delhi
2019.12 - 2022.12