With over 10 years of experience in supervision, operations management, administration, training, and cross-functional communication, this dedicated manager excels at leading teams towards efficient production. Expertise lies in effectively managing staff to ensure optimal productivity. Detail-oriented scheduler seeking to leverage background and skills to secure a managerial role within a progressive organization.
Hi, I’m
Kumud Sharma
Gurugram
Summary
Work history
Bikanervala
Unit Manager
04 2024 - 01 2025
Job overview
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Set clear expectations and created positive working environment for employees.
- Carefully interviewed, selected, trained, and supervised staff.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained new employees on standard operating procedures, reduced learning curve period significantly.
Haldiram’s
Deputy Outlet Manager
2013.01 - 2024.01 (11 education.years_Label)
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Implemented cost-saving strategies, reducing waste through meticulous inventory management.
- Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Harish bakery co pvt ltdGurugram , India
Unit Manager
02 2025 - Current
Job overview
- Ensured compliance with health and safety regulations during all operations.
- Boosted employee motivation, guiding staff development and facilitating team building exercises.
- Liaised with other departments to ensure smooth operations.
- Regularly reported progress updates to senior management, kept them informed of any major developments.
- Participated in recruitment process for selecting competent candidates for the unit.
- Delegated tasks appropriately to maximise productivity of the team.
- Coordinated unit meetings, ensured clear communication amongst all members.
- Facilitated weekly Quality Assurance (QA) meetings to highlight and address product standardisation issues.
- Implemented new systems and procedures to enhance operational efficiency.
- Created an inclusive culture within the team; encouraged open communication and mutual respect among staff members.
- Surpassed sales targets, using data analysis to identify and close critical sales gaps.
- Resolved conflicts swiftly within the team, maintained harmonious work environment.
- Set daily priorities and communicated targets, motivating teams to achieve them.
Education
Sunderdeep College of Hotel Management
Bachelor of Hotel Management
2013-04
University overview
Drona Public School
Class XII (CBSE)
2009-04
University overview
Drona Public School
Class X (CBSE)
2007-04
University overview
Skills
- High stakes decision making
- On-the-job training
- Strategy implementation
- P&L management
- Policy and procedure adherence
- Order management
- Employee management
- Staffing
- Operations coordination
- Business development and planning
- Departmental staff supervision
- In-depth [Product or Service] knowledge
- Consumer engagement
- Performance management
Timeline
Deputy Outlet Manager
Haldiram’s
2013.01 - 2024.01 (11 education.years_Label)
Unit Manager
Bikanervala
04 2024 - 01 2025
Unit Manager
Harish bakery co pvt ltd
02 2025 - Current
Sunderdeep College of Hotel Management
Bachelor of Hotel Management
Drona Public School
Class XII (CBSE)
Drona Public School
Class X (CBSE)
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- English
- Hindi
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- Supported recruitment activities including hiring and conducting appraisals.
- Created and presented financial reports periodically.
- Continuously actioned past feedback to elevate service delivery.
- Scheduled weekly projects, anticipating timelines for milestones and completion dates.
- Maintained a positive professional working environment to optimize staff and customer satisfaction.
- Handled escalated store policy violations, implementing security improvements to prevent shrinkage and misconduct.
Personal Information
Personal Information
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Participated in various debate competitions in school. Attended various seminars. Proactively taken part in various activities held in college.Custom
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Listening music
Watching movies
Overview
12
years of professional experience