Ankita Singh
Redhill,Surrey
Summary
Motivated and results-driven Analyst with a proven track record in data analytics and process mapping. Proven ability to identify business needs and develop valuable solutions to drive accuracy and process efficiency. Driving business effectiveness through recommendations based on data findings.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Operations Support Administrator
Crisis24
London
05.2024 - 08.2024
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Oversaw database to maintain updated records and accuracy.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
- Drafted periodic reports to inform upper management on KPIs and operational issues.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
Assistant Manager
Galla Trading Ltd.
Redhill, Surrey
06.2021 - 03.2023
- Amended product listings, managing photo edits, webpages and pricing info
- Conducted reporting and review cycles with seller accounts that focused on improving their profit
- Conducted market research on products and brands to optimize assortment
- Implemented social media posting schedule, considering web traffic and customer engagement metrics for optimum results
- Acted as warehouse supervisor for the smooth run of day to day activity
- Implemented process enhancement initiatives that resulted in benefits for the company
- Achieved cost savings through effective negotiation with vendors
- Successfully implemented operational excellence plans, thereby leading to an increase in service efficiency.
Senior Executive
TATA Sky.
09.2018 - 12.2018
- Preparing reports periodically for field delivery support as Circle MIS
- Coordinating with field Engineers, service technician and resolving service complaints
- Maintaining service history of entire lifecycle of escalations for analysis
- Filing and updating service dockets of customer regularly
- Helping finance for smooth clearance of ISP invoices
- Ensuring daily closer of call logs of installation and other services.
Service Coordinator(Admin)
Bose Corporation India Pvt. Ltd.
07.2017 - 08.2018
- Preparing reports periodically for projecting products according to category
- Validating customer and client order which includes parts, project and labour order
- Managing inventory inflow and outflow in SAP & CRM Software
- Coordinating with Customers, Engineers, Retail Installation & Retail Sales Team and resolving service complaints
- Maintaining service history of entire lifecycle of escalations for analysis
- Verifying purchase documents of customers and sharing them with Retail Installation Team and stores
- Filing and updating service dockets of customer regularly.
Assistant Manager
Axis Bank Ltd.
07.2016 - 07.2017
- Managed daily activities like banking, cash management, clearing and maintained their compliance with operational procedures & regulatory controls
- Ensured customer satisfaction, provided and achieved superior service delivery in accordance to the quality norms.
Operations Executive
Tata Consultancy Services
12.2013 - 06.2016
- Acted as Zonal Project Manager and supervised all the administrative activities
- Maintained server, attendance records and proper documentation of students.
Education
MSc - Economics(Econometrics and Big Data)
University of Surrey
Guildford 09.2023 -
MCA - Computer Application
Regent Education & Research Foundation, WBUT,
Kolkata 08.2011 - 06.2014
BCA - Computer application
IBM Advanced Career Education, MCU,
Kolkata 08.2008 - 07.2011
Skills
- Policies and procedures implementation
- Process improvement strategy
- Business needs analysis
- Financial analysis
- Data collection and analysis
- Microsoft Excel
- Python
- Power BI
Languages
English
Fluent
Hindi
Fluent
Project: Consumer Behavior in E-Commerce
Duration: December 2023 - Present
Technologies Used: Google Analytics, Python
Key Responsibilities:
- Data Collection: Designed and implemented comprehensive strategies to capture relevant consumer data across multiple platforms.
- Data Analysis: Employed statistical tools and Python scripts to process and analyse large datasets, extracting meaningful patterns and trends.
- Predictive Modelling: Developed models using Python to predict customer buying behaviours and trends.
Timeline
Operations Support Administrator
Crisis24
05.2024 - 08.2024
MSc - Economics(Econometrics and Big Data)
University of Surrey
09.2023 -
Assistant Manager
Galla Trading Ltd.
06.2021 - 03.2023
Senior Executive
TATA Sky.
09.2018 - 12.2018
Service Coordinator(Admin)
Bose Corporation India Pvt. Ltd.
07.2017 - 08.2018
Assistant Manager
Axis Bank Ltd.
07.2016 - 07.2017
Operations Executive
Tata Consultancy Services
12.2013 - 06.2016
MCA - Computer Application
Regent Education & Research Foundation, WBUT,
08.2011 - 06.2014
BCA - Computer application
IBM Advanced Career Education, MCU,
08.2008 - 07.2011
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