Anju Arun
Sutton
Summary
Experienced HR and Payroll Professional with over 8 years of expertise in employee relations, recruitment, talent management, payroll administration, and HR operations. Skilled in developing HR policies, managing end-to-end payroll processes, resolving employee issues, and maintaining accurate confidential records. Proficient in streamlining HR and payroll functions, improving workplace efficiency, and providing effective support to employees and management in fast-paced environments. Strong organisational, communication, and problem-solving skills with a commitment to professionalism and operational excellence
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
HR Officer and Payroll Assistant
Future D2C Limited-Hampton
2026.03 - 2026.05
- Manage smooth HR and payroll operations across franchise brands including Timberland, Havaianas, Barts, Happy Socks (retail), and Blacksheep (F&B).
- Process payroll for 150+ employees, ensuring accuracy in salaries, statutory payments, bonuses, and deductions.
- Act as HRIS Deputy, supporting system administration, data integrity, troubleshooting, and user support across HR platforms.
- Utilise Nory for workforce management, scheduling insights, and labour cost optimisation.
- Support recruitment activities including job postings, interview coordination, and onboarding processes.
- Oversee full employee lifecycle management, including contracts, documentation, and offboarding procedures.
- Ensure compliance with UK employment laws, internal policies, and regulatory requirements.
- Administer employee benefits and bonus schemes accurately and efficiently.
- Provide on-site HR support, resolving employee queries and handling day-to-day HR issues.
- Maintain accurate HR records and ensure data integrity within HR systems.
- Contribute to continuous improvement of HR processes to enhance efficiency and employee experience.
HR and Compliance Officer
Samko Holdings Ltd-Kingston Upon Thames, UK
2022.01 - 2026.01
- Achieved rapid progression through three HR roles, demonstrating strong competency and organisational trust in managing sensitive HR, compliance, and operational matters.
- Directed end-to-end payroll processes across multiple hospitality sites, collaborating with GMs and ensuring accurate net calculations for the CFO, including PAYE, NI, pensions, SSP/SMP, overtime, and statutory deductions.
- Advanced user of Fourth Hospitality software, with full administrative rights for system configuration, payroll management, HR data administration, and workforce oversight. Implemented and established new HR software solutions and trained team members on effective usage.
- Managed immigration responsibilities, including CoS issuance, visa submissions, and Home Office SMS compliance in line with UKVI regulations.
- Facilitated pension auto-enrolment and liaised with pension providers, ensuring compliance with The Pensions Regulator's standards.
- Maintained precise HR records, personnel files, contracts, onboarding/offboarding documentation, and HRIS updates in compliance with GDPR.
- Supported grievance procedures, disciplinary investigations, absence management, return-to-work processes, and performance improvement plans (PIP).
- Calculated redundancy payments and assisted in TUPE transfers, managing employee data, due diligence, consultations, and ensuring legal continuity.
- Coordinated business licensing activities and Health & Safety compliance, including risk assessments, audits, and policy adherence across multiple sites.
- Championed learning & development initiatives via Merlin and internal programs, aligning training with departmental needs.
- Developed and implemented an annual employee engagement program to enhance morale, retention, and team cohesion.
- Workforce reporting & metrics, Training & development program analysis, data import/export
- Authored and implemented group-level HR policies and operational frameworks aligned with UK HR best practices.
- Produced payroll and HR operational reports, including cost summaries, workforce data analysis, absence tracking, and HR metrics for senior management.
- Collaborated with finance teams to reconcile payroll data, resolve discrepancies, and support internal/external compliance audits.
- Assisted in the administration of employee benefits platforms and pension schemes, while improving HR operational workflows and documentation processes.
HR Admin and Restaurant Manager
Asgard Ventures Ltd-London, Greater London
2018.09 - 2021.12
- Progressed from part-time Restaurant Supervisor to Assistant Manager and ultimately Manager-in-Charge, demonstrating exceptional leadership potential and operational proficiency.
- Steered day-to-day restaurant operations, overseeing staffing levels, service flow, guest experience, and operational standards.
- Guided a team of approximately 20 staff members, delivering comprehensive onboarding, training, coaching, rota planning, and performance management.
- Administered rota scheduling and submissions using Fourth software to enhance labour cost efficiency and ensure optimal shift coverage.
- Instituted process improvements that uplifted service delivery, contributing to revenue growth and increased customer satisfaction scores.
- Oversaw inventory control, purchasing, and supplier coordination, achieving a 15% reduction in food waste and enhancing cost efficiency.
- Refined customer service protocols and staff service standards, resulting in a boost in repeat business and improved customer ratings.
- Evaluated sales data and consumer behaviour to devise targeted promotions and menu optimisation strategies, driving measurable revenue growth.
- Cultivated and maintained supplier relationships, negotiating favourable supply terms and reinforcing cost-control measures.
- Optimised daily operations, enhancing service speed and workflow efficiency during peak trading periods.
- Supported recruitment administration including job postings, interview scheduling and onboarding documentation.
- Prepared employment contracts, offer letters and employee documentation.
- Assisted payroll preparation by collating timesheets, attendance and overtime data.
- Maintained HRIS updates for employee changes, starters and leavers.
- Managed absence records and return-to-work documentation.
- Coordinated staff training compliance records and audit documentation.
Restaurant Supervisor
Chettinadu Aachi Masala Ltd-Croydon
2015.09 - 2018.08
- Achieved progressive promotion from part-time Waitress to Supervisor, demonstrating dependability, service excellence, and leadership capacity.
- Supervised daily restaurant operations, maintaining high service standards and ensuring a positive dining experience.
- Provided on-the-floor service leadership, assisting staff during busy periods and managing customer flow to reduce wait times and enhance guest satisfaction.
- Facilitated staff training and mentoring, fostering a collaborative environment that improved individual performance and team morale.
- Assisted in inventory management, including stock monitoring, routine checks, and waste reduction initiatives to maintain cost efficiency.
- Optimised service procedures and table-service protocols, enhancing service speed and customer satisfaction ratings.
- Promoted menu items, seasonal offerings, and special events, contributing to sales growth and increased guest engagement.
- Established strong rapport with customers, ensuring a welcoming and consistent service experience that encouraged repeat visits.
Education
Msc , International Marketing -
London South Bank University
City of london 2017.09 - 2019.01
MBA - HR
University of Sunderland
London 2014.05 - 2015.08
BA,English Literature -
Sree Narayana College for Women's
India 2010.06 - 2013.03
GCSEs -
Vimala Hridaya Higher Secondary School
IndiaSkills
- Human Resource Software Proficiency (Fourth Hospitality, Bright HR)
- Knowledge of Health and Safety Compliance Systems (Bright Safe, Wire house systems)
- Payroll Processing and PAYE Tax Administration
- Absence and Attendance Management
- Organizational Design and Workforce Structuring
- Onboarding and Induction Program Management
- Learning and Development Program Coordination
- Recruitment Strategy and Talent Acquisition
- Employee Benefits Administration (Perkbox, Connecteam)
- Strategic Workforce Planning
- Visa Sponsorship and Right-to-Work Compliance
- Knowledge of Selection and Recruitment Methodologies
- Basic Accounting and Finance (QuickBooks – Level 1)
- Knowledge of Psychometric Testing and Assessment Tools
- Knowledge of Disciplinary and Grievance Procedures
- Microsoft Office Suite (Advanced Excel, Word, PowerPoint, Outlook)
- Knowledge of Data Management, Reporting and HR Administration using Excel
Timeline
HR Officer and Payroll Assistant
Future D2C Limited-Hampton
2026.03 - 2026.05
HR and Compliance Officer
Samko Holdings Ltd-Kingston Upon Thames, UK
2022.01 - 2026.01
HR Admin and Restaurant Manager
Asgard Ventures Ltd-London, Greater London
2018.09 - 2021.12
Msc , International Marketing -
London South Bank University
2017.09 - 2019.01
Restaurant Supervisor
Chettinadu Aachi Masala Ltd-Croydon
2015.09 - 2018.08
MBA - HR
University of Sunderland
2014.05 - 2015.08
BA,English Literature -
Sree Narayana College for Women's
2010.06 - 2013.03
GCSEs -
Vimala Hridaya Higher Secondary School