Anju Arun
Sutton
Summary
Accomplished HR professional with expertise in human resources software, compliance with health and safety regulations, and payroll processing. Demonstrates proficiency in strategic workforce planning, designing organisational structures, and overseeing onboarding processes. Skilled in developing comprehensive recruitment strategies and administering employee benefits. Adept at managing absences, visa sponsorship oversight, and applying psychometric assessments to enhance recruitment methods. Career goals include advancing HR practices to optimise employee engagement and organisational efficiency.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work history
HR and Compliance Officer
Samko Holdings Ltd
Kingston Upon Thames
2022.01 - 2026.01
- Achieved rapid progression through three HR roles, showcasing substantial competency and organisational trust in managing sensitive HR and compliance matters.
- Directed end-to-end payroll processes across multiple hospitality sites, collaborating with GMs and delivering precise net calculations to the CFO.
- Leveraged expertise as an advanced user of Fourth Hospitality software, holding full administrative rights for system configuration, payroll management, HR data administration, and workforce oversight.
- Executed manual computations for Tax, NI, SSP, SMP, overtime adjustments, pension deductions, and other statutory obligations.
- Oversaw all immigration-related responsibilities, including CoS issuance, visa submissions, and compliance monitoring via the Home Office SMS system in accordance with UKVI regulations.
- Facilitated pension auto-enrolment processes and liaised with pension providers, ensuring compliance with The Pensions Regulator's standards.
- Demonstrated strong working knowledge of UK employment law, GDPR employment data handling, and ACAS guidelines.
- Supported formal grievance procedures, addressing complaints fairly and legally, while providing recommendations and documentation for resolution.
- Calculated redundancy payments in alignment with UK statutory regulations and contractual entitlements.
- Aided in TUPE transfer processes, managing employee data transfer, due diligence, consultation support, and ensuring legal continuity of employment terms.
- Assisted with disciplinary investigations, absence management, return-to-work processes, and performance improvement plans (PIP).
- Maintained precise HR records, personnel files, contracts, and onboarding documentation in compliance with GDPR and confidentiality principles.
- Coordinated business licensing activities, engaging with local councils to ensure compliance with hospitality sector operational requirements.
- Championed learning and development (L&D) initiatives through Merlin and internal programmes, aligning training with role competencies and departmental needs.
- Developed and implemented an annual employee engagement programme to enhance retention, morale, and team cohesion.
- Authored and implemented group-level HR policies and operational HR frameworks aligned with UK HR best practices.
- Executed and supervised group-wide Health & Safety compliance efforts, coordinating risk assessments, audits, and policy adherence.
HR Admin and Restaurant Manager
Asgard Ventures Ltd
2018.09 - 2021.12
- Progressed from part-time Restaurant Supervisor to Assistant Manager and ultimately Manager-in-Charge, demonstrating exceptional leadership potential and operational proficiency.
- Steered day-to-day restaurant operations, overseeing staffing levels, service flow, guest experience, and operational standards.
- Guided a team of approximately 20 staff members, delivering comprehensive onboarding, training, coaching, rota planning, and performance management.
- Administered rota scheduling and submissions using Fourth software to enhance labour cost efficiency and ensure optimal shift coverage.
- Instituted process improvements that uplifted service delivery, contributing to revenue growth and increased customer satisfaction scores.
- Oversaw inventory control, purchasing, and supplier coordination, achieving a 15% reduction in food waste and enhancing cost efficiency.
- Refined customer service protocols and staff service standards, resulting in a boost in repeat business and improved customer ratings.
- Evaluated sales data and consumer behaviour to devise targeted promotions and menu optimisation strategies, driving measurable revenue growth.
- Cultivated and maintained supplier relationships, negotiating favourable supply terms and reinforcing cost-control measures.
- Optimised daily operations, enhancing service speed and workflow efficiency during peak trading periods.
Restaurant Supervisor
Chettinadu Aachi Masala Ltd
Croydon
2015.09 - 2018.08
- Achieved progressive promotion from part-time Waitress to Supervisor, demonstrating dependability, service excellence, and leadership capacity.
- Supervised daily restaurant operations, maintaining high service standards and ensuring a positive dining experience.
- Provided on-the-floor service leadership, assisting staff during busy periods and managing customer flow to reduce wait times and enhance guest satisfaction.
- Facilitated staff training and mentoring, fostering a collaborative environment that improved individual performance and team morale.
- Assisted in inventory management, including stock monitoring, routine checks, and waste reduction initiatives to maintain cost efficiency.
- Optimised service procedures and table-service protocols, enhancing service speed and customer satisfaction ratings.
- Promoted menu items, seasonal offerings, and special events, contributing to sales growth and increased guest engagement.
- Established strong rapport with customers, ensuring a welcoming and consistent service experience that encouraged repeat visits.
Education
MSc - International Marketing
London South Bank University
London 2017.09 - 2019.01
MBA - HR
University of Sunderland
London 2014.05 - 2015.08
BA - English Literature
Sree Narayana College for Women's
Kollam 2010.06 - 2013.03
Plus Two/ A level - Bio Maths
Vimala Hridaya Higher Secondary School
Kollam 2008.06 - 2010.03
SSLC/GCSE - undefined
Vimala Hridaya High School
Kollam, IndiaSkills
- Human resources software proficiency(Fourth Hospitality, Bright HR)
- Compliance with health and safety regulations(Wire House, Bright Safe)
- Payroll processing and PAYE tax
- Management of absences
- Designing organizational structures
- Onboarding process oversight
- Development and training programs
- Comprehensive recruitment strategies
- Administration of employee benefits (Perkbox, Connecteam)
- Strategic workforce planning
- Visa sponsorship oversight
- Selection and recruitment methods
- QuickBooks level one expertise
- Application of psychometric assessments
- Knowledge of disciplinary procedures
LANGUAGES
English
REFERENCES
available upon request
References
References available upon request.
Timeline
HR and Compliance Officer
Samko Holdings Ltd
2022.01 - 2026.01
HR Admin and Restaurant Manager
Asgard Ventures Ltd
2018.09 - 2021.12
MSc - International Marketing
London South Bank University
2017.09 - 2019.01
Restaurant Supervisor
Chettinadu Aachi Masala Ltd
2015.09 - 2018.08
MBA - HR
University of Sunderland
2014.05 - 2015.08
BA - English Literature
Sree Narayana College for Women's
2010.06 - 2013.03
Plus Two/ A level - Bio Maths
Vimala Hridaya Higher Secondary School
2008.06 - 2010.03
SSLC/GCSE - undefined
Vimala Hridaya High School