Anja Barnard
East Cowes,County (optional)
Summary
Dedicated hospitality professional with a strong focus on guest satisfaction and customer interaction. Demonstrates exceptional patience and composure, ensuring a welcoming atmosphere for all patrons. Proficient in serving both alcoholic and non-alcoholic beverages, with expertise in informal dining settings. Skilled in multitasking, efficiently clearing tables, and maintaining high standards of cleanliness through glass polishing and table cleaning. Committed to enhancing customer satisfaction through attentive service and effective communication.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Trainee Plumber/Labourer
OPRL Plumbing and Heating
Newport, Isle of Wight
2024.07 - Current
- Managed inventory of plumbing materials, avoiding unnecessary delays.
- Replaced outdated fixtures, enhancing aesthetics and utility.
- Completed jobs on schedule, meeting client deadlines.
- Loaded and unloaded building materials, aiding in maintaining orderly workspace.
- Demonstrated excellent teamwork skills whilst carrying out manual tasks.
- Complied strictly with health and safety regulations promoting a safer work environment.
- Streamlined work processes, resulting in smoother project progression.
- Created more job opportunities for my employer by advertising me as a female employee
Event Cleaner
Top Mops
Newport, Isle of Wight
2024.06 - 2025.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Increased customer satisfaction by resolving issues.
Front of house team member
Best Western New Holmwood Hotel
Cowes, Isle of Wight
2011.07 - 2011.11
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Established rapport with regular diners, fostering a loyal client base.
- Assisted guests with queries or requests for optimal guest experience.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
Education
Diploma of Higher Education - Domestic Plumbing
Isle of Wight College
Newport, Isle of Wight 2023.09 - 2024.06
Diploma of Higher Education - Domestic Plumbing
Isle of Wight College
Newport, Isle of Wight 2022.09 - 2023.06
Diploma of Higher Education - Travel and Tourism
Isle of Wight College
Newport, Isle of Wight 2010.08 - 2011.06
GCSEs -
Cowes Enterprise College
Cowes, Isle of Wight 2005.09 - 2008.07
Skills
Patience and composure
- Customer satisfaction monitoring
- Alcoholic & Non-Alcoholic beverage serving
- Interpersonal expertise
- Informal dining expertise
- Drink tray carrying
- Clearing tables efficiently
- Glass polishing
- Welcoming customers
- Table clearing and cleaning
- Customer interaction
- Tea and coffee making
- Guest satisfaction focus
- Multitasking proficiency
Affiliations
- Snorkelling & Swimming
- Squash
- Pool & Darts
- Puzzles and Games
Certification
Student Progression Award - for hard work, dedication and achievement.
Timeline
Trainee Plumber/Labourer
OPRL Plumbing and Heating
2024.07 - Current
Event Cleaner
Top Mops
2024.06 - 2025.06
Diploma of Higher Education - Domestic Plumbing
Isle of Wight College
2023.09 - 2024.06
Diploma of Higher Education - Domestic Plumbing
Isle of Wight College
2022.09 - 2023.06
Front of house team member
Best Western New Holmwood Hotel
2011.07 - 2011.11
Diploma of Higher Education - Travel and Tourism
Isle of Wight College
2010.08 - 2011.06
GCSEs -
Cowes Enterprise College
2005.09 - 2008.07