Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Cashier

Anja Barnard

East Cowes,County (optional)

Summary

Dedicated hospitality professional with a strong focus on guest satisfaction and customer interaction. Demonstrates exceptional patience and composure, ensuring a welcoming atmosphere for all patrons. Proficient in serving both alcoholic and non-alcoholic beverages, with expertise in informal dining settings. Skilled in multitasking, efficiently clearing tables, and maintaining high standards of cleanliness through glass polishing and table cleaning. Committed to enhancing customer satisfaction through attentive service and effective communication.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Trainee Plumber/Labourer

OPRL Plumbing and Heating
Newport, Isle of Wight
07.2024 - Current
  • Managed inventory of plumbing materials, avoiding unnecessary delays.
  • Replaced outdated fixtures, enhancing aesthetics and utility.
  • Completed jobs on schedule, meeting client deadlines.
  • Loaded and unloaded building materials, aiding in maintaining orderly workspace.
  • Demonstrated excellent teamwork skills whilst carrying out manual tasks.
  • Complied strictly with health and safety regulations promoting a safer work environment.
  • Streamlined work processes, resulting in smoother project progression.
  • Created more job opportunities for my employer by advertising me as a female employee

Event Cleaner

Top Mops
Newport, Isle of Wight
06.2024 - 06.2025
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Consistently arrived at work on time and ready to start immediately.
  • Increased customer satisfaction by resolving issues.

Front of house team member

Best Western New Holmwood Hotel
Cowes, Isle of Wight
07.2011 - 11.2011
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Established rapport with regular diners, fostering a loyal client base.
  • Assisted guests with queries or requests for optimal guest experience.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.

Education

Diploma of Higher Education - Domestic Plumbing

Isle of Wight College
Newport, Isle of Wight
09.2023 - 06.2024

Diploma of Higher Education - Domestic Plumbing

Isle of Wight College
Newport, Isle of Wight
09.2022 - 06.2023

Diploma of Higher Education - Travel and Tourism

Isle of Wight College
Newport, Isle of Wight
08.2010 - 06.2011

GCSEs -

Cowes Enterprise College
Cowes, Isle of Wight
09.2005 - 07.2008

Skills

Patience and composure

  • Customer satisfaction monitoring
  • Alcoholic & Non-Alcoholic beverage serving
  • Interpersonal expertise
  • Informal dining expertise
  • Drink tray carrying
  • Clearing tables efficiently
  • Glass polishing
  • Welcoming customers
  • Table clearing and cleaning
  • Customer interaction
  • Tea and coffee making
  • Guest satisfaction focus
  • Multitasking proficiency

Affiliations

  • Snorkelling & Swimming
  • Squash
  • Pool & Darts
  • Puzzles and Games

Certification

Student Progression Award - for hard work, dedication and achievement.

Timeline

Trainee Plumber/Labourer

OPRL Plumbing and Heating
07.2024 - Current

Event Cleaner

Top Mops
06.2024 - 06.2025

Diploma of Higher Education - Domestic Plumbing

Isle of Wight College
09.2023 - 06.2024

Diploma of Higher Education - Domestic Plumbing

Isle of Wight College
09.2022 - 06.2023

Front of house team member

Best Western New Holmwood Hotel
07.2011 - 11.2011

Diploma of Higher Education - Travel and Tourism

Isle of Wight College
08.2010 - 06.2011

GCSEs -

Cowes Enterprise College
09.2005 - 07.2008
Anja Barnard