Summary
Overview
Work history
Education
Skills
References
Timeline
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Anita Roseline Ziswa

Falkirk

Summary

A highly organised and self-motivated professional with a strong foundation in effective communication and active listening. Demonstrates a professional demeanour and excels in teamwork and leadership. Skilled in multitasking and prioritisation, aiming to utilise these strengths towards achieving long-term career goals within dynamic environments.

Overview

6
6
years of professional experience

Work history

Early Intervention Psychosis Community Placement

Esteem North
Glasgow, Glasgow City
03.2025 - 04.2025
  • Supported patients with daily living activities, promoting independence and wellbeing.
  • Assisted with patient assessments and care planning under supervision.
  • Conducted community visits to monitor patient progress and provide emotional support.
  • Contributed observations and feedback during multidisciplinary team (MDT) meetings.
  • Maintained accurate patient records and documentation in line with professional standards.

Henderson Ward, Inpatient Adult Psychiatric Ward

Gartnavel Royal Hospital
Glasgow, Glasgow City
07.2025 - 09.2025
  • Assisted nursing staff with patient care, including hygiene, meals, and mobility support.
  • Observed and monitored patient behaviour, reporting changes promptly to senior staff.
  • Facilitated group activities and therapeutic interventions under supervision.
  • Maintained a safe, clean, and organised ward environment.
  • Participated in MDT discussions and handovers, contributing to patient care planning.

Crew Member

McDonald's
Camelon, Falkirk
02.2021 - 09.2025
  • Delivered friendly and efficient customer service, taking accurate orders and resolving queries.
  • Ensured orders were correctly packed and provided customers with a positive experience.
  • Operated drive-thru efficiently, minimising wait times and maximising customer satisfaction.
  • Maintained cleanliness of the restaurant, including dining areas, bathrooms, and external spaces.

Sales Assistant

Next
Glasgow, Glasgow City
11.2024 - 07.2025
  • Delivered excellent customer service and processed transactions accurately across cash, card, and store accounts.
  • Managed returns, exchanges, and customer queries efficiently and professionally.
  • Replenished stock, organised displays, and maintained a visually appealing store environment.
  • Conducted stock-taking and assisted with inventory management to ensure product availability.
  • Collaborated with team members to achieve sales targets and maintain high standards of service.

Sales Assistant

Desire
Stirling
09.2020 - 02.2021
  • Greeted and assisted customers, providing product advice and resolving minor complaints.
  • Maintained stock levels and organised store deliveries.
  • Supported a tidy and welcoming store environment.

Sales Advisor

Debenhams
Falkirk
09.2019 - 12.2019
  • Assisted customers on the shop floor, processed refunds, and managed store card applications.
  • Coordinated with warehouse and other departments to ensure stock availability.
  • Maintained promotional displays and a clean, organised store.
  • Addressed customer complaints promptly to ensure satisfaction.

Education

BSc (Hons) - Mental Health Nursing

Glasgow Caledonian University
Glasgow, Glasgow City
09.2024 -

Skills

  • Effective communication and active listening
  • Professional demeanour
  • Organised and self-motivated
  • Teamwork and leadership
  • Multitasking and prioritisation

References

References available upon request.

Timeline

Henderson Ward, Inpatient Adult Psychiatric Ward

Gartnavel Royal Hospital
07.2025 - 09.2025

Early Intervention Psychosis Community Placement

Esteem North
03.2025 - 04.2025

Sales Assistant

Next
11.2024 - 07.2025

BSc (Hons) - Mental Health Nursing

Glasgow Caledonian University
09.2024 -

Crew Member

McDonald's
02.2021 - 09.2025

Sales Assistant

Desire
09.2020 - 02.2021

Sales Advisor

Debenhams
09.2019 - 12.2019

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Anita Roseline Ziswa