Anita Yakimova
Fulham,UK
Summary
Results-driven retail and hospitality professional with over 10 years of experience in customer-facing and sales-focused roles, including ownership of a successful fashion boutique and supervisory experience within a busy UK hotel. Proven ability to drive sales, upsell effectively, and consistently meet customer needs through strong communication and product knowledge. Highly skilled at quickly understanding customer preferences and delivering personalised service. Experienced in working with premium brands such as Versace and Escada. Passionate about skincare and makeup, with a strong interest in the beauty and luxury retail sector.
Overview
15
15
years of professional experience
Work history
Supervisor
Jurys Inn
Birmingham
2017.03 - 2021.05
- Oversaw daily operations in a fast-paced, customer-focused environment
- Supervised staff, managed rotas, and supported team performance
- Delivered high standards of guest service and handled customer concerns efficiently
- Maintained a professional and welcoming atmosphere for all guests
- Supported management with operational duties and service delivery
- Delegated tasks appropriately, achieved balanced workload among team members.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Owner & Retail Manager
Italian Underwear & Fashion Boutique
2006.01 - 2017.01
- Owned and managed a boutique retail business for 11 years with a strong focus on sales performance
- Consistently achieved high sales through effective upselling and personalised recommendations
- Developed a strong ability to quickly understand customer needs and preferences
- Built long-term client relationships, resulting in repeat business and customer loyalty
- Worked with premium brands including Versace and Escada
- Managed stock purchasing, supplier relationships, and day-to-day operations
- Maintained high visual merchandising standards to maximise sales opportunities
- Provided exceptional customer service, resulting in repeat business.
Education
Diploma of Higher Education - Art
Professional School of Arts
Sofia, BulgariaSkills
- Sales performance & target achievement
- Upselling & cross-selling techniques
- Customer needs analysis & clienteling
- Excellent communication & interpersonal skills
- Luxury customer service & experience
- Visual merchandising & presentation
- Team supervision & support
- Stock control & organisation
- Strong passion for beauty, skincare & makeup
- Team motivation
- Health and Safety regulations
- Marketing strategy
- Compliance monitoring
- Operational efficiency
Languages
Bulgarian – Native
Native
English – Professional working proficiency
Advanced
Timeline
Supervisor
Jurys Inn
2017.03 - 2021.05
Owner & Retail Manager
Italian Underwear & Fashion Boutique
2006.01 - 2017.01
Diploma of Higher Education - Art
Professional School of Arts