Anita Madden
Magherafelt,Mid Ulster
Summary
Highly resourceful and self-motivated professional with strong communication skills and a proven ability to solve problems effectively. Demonstrates excellent IT literacy and adaptability, ensuring seamless integration of technology into workflows. Committed to leveraging these competencies to drive success in dynamic environments while pursuing opportunities for continuous growth and development.
Overview
23
23
years of professional experience
Work history
Remediation Unit Team Support
Post Office Ltd
2021.06 - 2026.06
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed a busy inbox with claimant queries.
- Supported team by demonstrating respect and willingness to help.
- Improved efficiency and productivity by acquiring new skills.
- Used Microsoft Word and other software tools to create documents.
Customer service advisor
Post Office Ltd
2003.06 - 2021.06
- Optimised resource allocation during peak hours, prevented long wait times for customers.
- Monitored team's adherence to company policies, promoted a collaborative work environment.
- Managed customer issues to successful resolution.
- Assisted customers in product selection to boost sales.
- Enhanced brand loyalty, provided excellent service at all times.
- Recorded and processed customer data accurately.
Education
Diploma in Business and Finance - Business Studies
Magherafelt College of Further Education
Magherafelt, Mid Ulster 09/1988 - 06/1989
Diploma in General Reception - Business Studies
Magherafelt College of Further Education
Magherafelt, Mid Ulster 09/1987 - 06/1988
CSE - Secondary School
St Patrick’s College
Maghera, Mid Ulster 09/1981 - 06/1987
Skills
- Communication skills
- Resourcefulness
- Self motivated
- Problem solving
- Good IT literacy
Affiliations
- Walking, reading
Timeline
Remediation Unit Team Support
Post Office Ltd
2021.06 - 2026.06
Customer service advisor
Post Office Ltd
2003.06 - 2021.06
Diploma in Business and Finance - Business Studies
Magherafelt College of Further Education
09/1988 - 06/1989
Diploma in General Reception - Business Studies
Magherafelt College of Further Education
09/1987 - 06/1988
CSE - Secondary School
St Patrick’s College
09/1981 - 06/1987