Georgina Leech

• As a Remediation Unit Support Manager I undertake a valuable role as part of the Operations and Dispute Resolution team which has evolved within the Remediation Unit programme having acquired several governance and coordination requirements to ensure the supporting teams are meeting the requirements of applicants .
• I ensure all cases are allocated and managed appropriately acting as a key focal point between the RU Operations and Dispute Resolution Director and supporting teams.
• The principal accountabilities involve supporting RU Operations and Dispute Resolution Director with tasks and management of day-to-day actions toward programme completion and management of current actions and key programme deliverables progress.
• Ownership of the governance process of case files ensuring the DRP and supporting teams are meeting full audit requirements and management of the quality assurance process to ensure applicable areas are maintaining RU programme standards.
• RU Operations & Dispute Resolution Director calendar meeting management making sure key stage meeting are communicated, arranged with business stakeholders.
• Efficiently manage diaries and organise meetings and appointments for all other Managers.
• Escalation & Mediation preparation, minute writing compilation and communication.
• Book and arrange travel, transport and accommodation, including venue selection, logistics and attendee management for Managers and applicants when attending Escalation & Mediation meetings.
• Prioritise workload effectively, optimising time management within the team.
• Collaborate cross-functionally to align departmental goals and objectives.
• I provide high quality administrative support in a fast paced environment, following set processes and delivering to targets.
• Successful and effective communication with internal and external contacts; explaining processes and giving accurate information in response to enquiries.
• Understanding and successful application of IT skills, including use of Microsoft Office Suite.

Take ownership of all recruitment administration, supporting the recruitment team and colleagues in the HR Services team with the flow of information and seamless handovers of candidates and new joiners.

• Advertising vacancies and reformatting job specifications as required, to ensure they are consistent and on brand at all times
• Setting up interviews, organising the platform through which the interview will take place (most of the time this is via Microsoft Teams, but occasionally Zoom is required), and making sure the interviewers are in timely possession of the interview documentation (CVs, interview toolkits etc.)
• Ensuring all CVs are redacted, to support the firm’s commitment to Diversity & Inclusion
• Working alongside our Early Careers Co-ordinator in the preparation and organisation of Assessment Centres - virtual and/ or in person
• Coordinate and action all administration relating to our ‘hiring manager checklist’ for new joiners, ensuring that any new joiner to the firm has a warm and slick onboarding process
• Ensuring our recruitment tracking system is kept up to date as candidates progress through different stages of the recruitment process
• Providing detailed feedback to candidates who have taken part in an interview(s)
• Monitoring the ‘recruitment’ and ‘trainee applications’ inboxes
• Adhere to personal data privacy regulations
• Coordinate Candidate travel
• Coordinate Partner travel
• Handling last minute schedule changes

SKILLS:

• Ability to adapt to change and understand the need to develop processes
• Keen to help, advise and educate clients to enable them to make life easier for the services the team provide
• An effective communicator with the ability to build and maintain relationships with clients & colleagues
• A proactive, professional and flexible approach to meeting client needs
• Ability to work to tight deadlines in a calm and controlled manner and to be able to effectively manage business expectations

My role entails:

• Overseeing the 360-recruitment desk, with a focus on the temporary industry.

• A crucial part of my responsibilities is to generate new business opportunities by converting leads through a variety of methods, such as cold calling, collecting candidate information, leveraging job LinkedIn, job boards, and sending targeted emails.

• Successfully identifying and placing candidates in live vacancies, managing the complete recruitment process.

• Conducting market research and staying up-to-date with industry trends to identify potential job openings and candidates.

• Utilising Boolean and knowledge-based searching methods on all CV search sites.

• Sourcing potential candidates through job boards, social media, referrals, and other approaches.

• Conducting phone and in-person interviews to assess candidates' skills, experience, and suitability for job openings.

• Formatting and creating candidate CVs to best showcase their skills and experience.

• Regularly sending speculative CVs to existing and potential clients as part of business development.

• Being a subject matter expert in the temporary industry, continuously developing industry knowledge through research.

• Creating and advertising job descriptions using precise industry terminology.

• Understanding all operational policies and procedures, and maintaining the CRM.

• Guiding, mentoring, and supporting the training and onboarding of new colleagues and junior staff members.

• Maintaining a thorough understanding of client companies and their activity in the marketplace.

• Successfully managing and influencing clients throughout the entire recruitment process.

• Identify new targets, develop new business opportunities and present product lines to customers.
• Liaise with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Achieve sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
• Answering inbound Sales queues to convert sales and subsequent activation of service providers
• Additional training for new starters which i have thoroughly enjoyed.
• Created training programmes and instructional materials to improve education and development of New Starters
• Offered remote-classroom experience through Virtual Instructor-Led Training.
• Developed and delivered training programs to best meet company objectives for all new starters
• Monitored new employee progress, offering feedback to management on additional training requirements.

• Responsible for permanent placements within the Business/Office Support sector focusing on a desk of key accounts, my main accountabilities included client management, recruitment and candidate management, as well as administration and reporting.
• 360 role servicing both candidates and clients.
• Working on roles approx. 20k - £40k
• Meeting on average 5 new candidates per week, 2-3 clients per week.
• Managing job processes from registration to start date (with aftercare) including advertising, shortlisting, interview and offer stages.
• Proactive candidate generation from adverts, LinkedIn and networking (referrals).
• Initiate a range of sales and marketing activities, in accordance with the client and candidate development plan, to attract business
• Develop and maintain relationships with clients to ensure a good understanding of their current and future priorities and to identify new leads
• Keep ahead of, and analyse market and sector developments to support the provision of high quality advice to clients
• Initiate a range of sourcing activities, such as publishing vacancies, networking, headhunting and conducting referrals, to ensure a regular supply of candidates that meet client's current and future demands
• Produce advice to clients and candidates on salary levels, training requirements and career progression opportunities to facilitate the recruitment process
• Participate in regular meetings with the team and the manager to maximise synergies, discuss market developments, to share experience and knowledge and to report on sales progress
• Regularly hit weekly KPI's

• Build sales in line with sales targets across the portfolio of B2B brands.
• Emphasises product features based on customers needs and up - sell/cross sell The Apprenticeship Levy Funding services.
• Manage the sales cycle from inception to execution.
• Manage high profile corporate accounts.
• Achieves daily/monthly revenue targets.
• Uses CRM systems to record data.
• Outbound Sales, Legal Financial.

• Administrating and processing a high level of PPI claims.
• Working towards and hitting targets.
• Working within a fast paced office and selling to warm leads off automated dialler.