Anita Kowalczyk

• Supported chefs with food preparation and maintained Level 2 Food Safety & HACCP standards during busy service
• Performed daily deep cleaning and sanitisation to EHO 5-star hygiene rating standards
• Operated commercial dishwasher and managed stock rotation, checking use-by dates to reduce waste
• Prepared vegetables and ingredients following recipe specifications for 100+ covers per service
• Handled deliveries, checked temperatures and completed due diligence records to HACCP compliance

• Picked and packed customer orders to strict productivity and accuracy targets, consistently meeting KPIs
• Maintained warehouse safety standards in line with Health & Safety at Work Act 1974, including Manual Handling TILE and hazard reporting
• Managed stock placement and rotation using warehouse management systems, ensuring efficient picking routes and 100% location accuracy* - `WMS`
• Performed daily housekeeping and equipment safety checks, reporting faults immediately per PUWER 1998

• Delivered excellent customer service in a fast-paced retail environment, consistently meeting sales targets during peak trading hours.
• Processed stock deliveries and performed accurate shelf replenishment, ensuring 100% product availability and rotation per FIFO principles.
• Maintained store safety and housekeeping standards in line with company policy, reporting hazards to management immediately.
• Operated tills and handled cash/card payments with 100% accuracy, balancing till at end of shift with zero discrepancies.
• Worked flexibly as part of a team to cover multiple departments, demonstrating reliability and strong time management.

• Served meals and drinks with professionalism and care, ensuring timely delivery to maintain high standards of service.
• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Maintained safe hygiene and food handling standards for full compliance.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.

• Prepared and served 200+ high-quality coffee and beverage orders daily during peak morning rush, maintaining speed and accuracy under pressure.
• Operated and maintained espresso machines, grinders and other equipment to company specification, ensuring consistent drink quality and safety.
• Delivered exceptional customer service with personalised recommendations, achieving positive feedback and repeat customer loyalty.
• Followed strict Food Safety and COSHH procedures for cleaning chemicals, sanitising work areas and handling milk/dairy to prevent cross-contamination.
• Managed cash handling and till operations with 100% accuracy, completing end-of-day cash-up and daily stock rotation per FIFO principles.

- Supported daily opening/closing duties, including waste disposal and deep cleaning, maintaining 5-star hygiene rating standards

• Welcomed guests and provided table service.
• Took food and drink orders accurately.
• Assisted with food preparation and kitchen support.
• Processed customer payments and operated tills.
• Maintained hygiene, health, and safety standards.

• Provided customer service support to clients face-to-face and by telephone, handling policy enquiries and processing documentation accurately.
• Managed daily office administration including data entry, filing systems and maintaining customer records in line with company procedures.
• Processed payments and issued insurance documents, ensuring accuracy and compliance with internal financial controls.
• Supported team members during busy periods, prioritising tasks to meet deadlines and maintain high service standards.
• Maintained confidentiality of sensitive client information in accordance with data protection policies

• Managed multi-line switchboard and handled 50+ guest calls daily
• Operated hotel booking system and processed check-ins/outs to GDPR standards
• Handled cash/card payments and end-of-day till reconciliations
• Resolved guest complaints professionally under pressure during peak season