Anisha Gurung
Woking,Surrey
Summary
Dedicated Crew Member with experience in customer service and cash management in fast-paced settings. Expertise in complaint resolution, team collaboration, and hygiene standards. Former Student Recruitment Officer skilled in professional communication and record keeping. Committed to leveraging skills in hospitality to advance within the industry while ensuring adherence to health and safety regulations.
Overview
3
3
years of professional experience
Work History
Crew Member
McDonald’s
03.2024 - Current
- Delivered high-quality customer service in a fast-paced environment
- Managed cash transactions and ensured accurate reconciliation
- Handled customised orders and resolved customer concerns professionally
- Worked collaboratively within a team to maintain service standards
- Maintained cleanliness and operational efficiency during peak hours
- UK
Student Recruitment Officer (Nepal)
Informatics College Pokhara
12.2023 - 06.2024
- Guided and supported prospective students throughout the application process to enhance their enrolment experience
- Handled admissions enquiries through phone, email, and in person to facilitate student applications
- Supported outreach initiatives to increase student enrolment and raise awareness of opportunities
- Coordinated documentation and ensured compliance with procedures
- Maintained accurate records and updated internal databases
- Ensured privacy of applicant information by following data protection protocols
Education
Master’s - information technology with Data Analytics
University of the West of Scotland
London12-2026
Bachelor’s - information technology
Informatics College Pokhara
Pokhara12-2023
Skills
- Hospitality services
- Customer service
- Complaint resolution
- Team collaboration
- Time management
- Multitasking efficiency
- Works under pressure
- Organization
- Professional communication
- Data confidentiality
- Record keeping
- Health regulations
Reference
Available upon request.
Timeline
Crew Member
McDonald’s
03.2024 - Current
Student Recruitment Officer (Nepal)
Informatics College Pokhara
12.2023 - 06.2024
Master’s - information technology with Data Analytics
University of the West of Scotland
Bachelor’s - information technology
Informatics College Pokhara