Aniqa Imtiaz
Lancashire
Summary
Motivated third-year Psychology student with experience supporting charitable organisations, including North West Air Ambulance Charity and DeafBlind Society, demonstrating empathy, patience, and strong attention to detail. Proven leadership experience as a Team Leader, guiding teams of up to 22 people, fostering trust, collaboration, and a positive environment. Multilingual in English, Urdu, Panjabi, and Italian, enabling effective communication with diverse populations. Skilled at maintaining safe, respectful, and inclusive environments, balancing multiple responsibilities, and applying psychological knowledge to support individuals’ wellbeing and development. Eager to gain practical experience in clinical or educational psychology settings and develop professional skills within a supportive team.
Overview
4
4
years of professional experience
4049
4049
years of post-secondary education
Work history
Team Leader — Factory / Production Line
SGL Co-packing
, Lancashire
05.2025 - 12.2025
- Youngest team leader in the department, managing 6–22 team members and delegating tasks to meet production targets.
- Communicated with supervisors, providing detailed updates and suggesting improvements to processes.
- Motivated and supported the team, building trust, recognising effort, and acting on feedback to improve performance.
- Oversaw stock, scheduling, quality checks, and safety compliance, including correct PPE use.
- Maintained a positive, organised environment and resolved issues calmly under pressure.
- Developed strong leadership, problem-solving, communication, and organisational skills.
Factory Line Packer & Assistant Line Operator
SGL Co-packing
, Lancashire
10.2023 - 05.2025
- Worked in a fast-paced production line, maintaining focus, accuracy, and attention to detail.
- Adapted quickly to changing workflows and machine speeds, showing patience, resilience, and reliability.
- Collaborated closely with colleagues, explaining tasks clearly and fostering a supportive team environment.
- Monitored work areas for issues, following safety procedures and taking proactive steps to resolve problems.
- Developed transferable skills in observation, organisation, problem-solving, and maintaining calm under pressure—essential for supporting individuals with diverse needs.
Receptionist / File Handler
TLB Medicals
, lancashire
03.2022 - 10.2023
- Greeted visitors, managed incoming post, and organised office documentation efficiently.
- Scheduled and updated CBT and physiotherapy appointments, including reminder calls to clients.
- Maintained accurate client records, ensuring all documents were completed and filed correctly.
- Forwarded calls and enquiries to the correct teams, providing clear and professional support.
- Developed strong organisational, communication, and multitasking skills in a busy environment.
Call Centre Representative
NCO Europe
08.2021 - 01.2022
- Professionally handled inbound calls, providing clear, accurate information and guidance to clients.
- Managed sensitive enquiries, including COVID-19 vaccination appointments and official documentation requests.
- Responded calmly and empathetically to frustrated or upset clients, developing patience, active listening, and emotional awareness.
- Adapted to alternating shifts and remote working, maintaining reliability and focus.
- Built confidence and problem-solving skills by seeking guidance, reflecting on feedback, and supporting team members.
- Developed transferable skills in communication, empathy, observation, and working under pressure—directly relevant to supporting clients or students in psychology and SEN/SEMH roles.
Education
BSc - Psychology (Year 3)
University of Lancashire
A Levels - Biology, Chemistry, Statistics
Nelson & Colne College
01.2020 - 01.2022
GCSEs -
Marsden Heights Community College
Skills
- Assisted North West Air Ambulance Charity and DeafBlind Society, helping people directly and supporting daily operations with care and attention
- Learned to stay patient, calm, and observant while supporting people with different needs
- As a Team Leader, motivated and guided teams of up to 22 people, delegating tasks and building trust
- Balanced full-time university with work and volunteering, developing strong organisation, multitasking, and resilience
- Multilingual: English, Urdu, Panjabi, Italian — able to communicate effectively with diverse groups
- Maintained safe, positive, and respectful environments, showing empathy and understanding in all interactions
Accomplishments
- Promoted to Team Leader based on communication skills and reliability
- Trusted to train and support new staff
- Recognised for accuracy, calmness, and steady performance
- Successfully balanced full-time work with university studies
Timeline
Team Leader — Factory / Production Line
SGL Co-packing
05.2025 - 12.2025
Factory Line Packer & Assistant Line Operator
SGL Co-packing
10.2023 - 05.2025
Receptionist / File Handler
TLB Medicals
03.2022 - 10.2023
Call Centre Representative
NCO Europe
08.2021 - 01.2022
A Levels - Biology, Chemistry, Statistics
Nelson & Colne College
01.2020 - 01.2022
BSc - Psychology (Year 3)
University of Lancashire
GCSEs -
Marsden Heights Community College