Anika Fazal Ahmad
Wigan,Greater Manchester
Summary
Customer-orientated, strategic-thinking Sales Professional with over 7 years of experience in building relationships, training staff and growing profit channels. Reliable Sales Manager with retail industry experience. Offering excellent communication and good judgement to effectively meet team needs. Proactive planner and problem solver. Currently seeking employment and determined to grow and enhance my knowledge with a great company.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Social Media advisor
iD Mobile
Remote
09.2024 - Current
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled social media queries with consistent customer service across Facebook and Twitter.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
Sales Manager
Currys
Wigan
04.2024 - 09.2025
- Monitored sales team performance, providing effective LIFE training to help reach revenue and profit targets.
- Analysed sales reports to identify trends and update strategies.
- Produced regular reports with in-depth detail of sales performance.
- Optimised sales methods to best engage, acquire and retain customers.
- Managed team of 21 staff, driving performance with motivational strategies to exceed sales targets.
- Customised promotional strategies to meet needs of different customers, products and services.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Weekly promotional changes 100% to drive sales.
- Followed Task Manager to ensure store remains operationally compliant.
- Ensuring correct returns processes followed correctly to protect profit.
Social Media Advisor
iD Mobile Network
09.2023 - 03.2024
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Handled social media queries with consistent customer service across Facebook and Twitter.
- Adhered strictly to policies and procedures for continued company compliance.
- Managed high-volume customer queries simultaneously through effective multitasking.
Sales Consultant
Carphone Warehouse SIS
Wigan
10.2020 - 09.2023
- In this role, I have handled cash (banking) which was done on a daily basis
- I have managed back of house operations such as consigning returns,repairs and recalls
- I have worked with the Currys team handling click and collect during lockdown
- As a sales consultant, I ensured that I gave outstanding customer service and made sure customers expectations were exceeded
- I am proud of my development and my development of others as I have motivated and trained several staff throughout the years to deliver company targets and vision on best practices to achieve optimal productivity.
- I have driven KPI's whilst managing the store when the manager is off, and made sure we come 1st in the region.
- BOH & audits are completed every month and are met in line with company timely targets.
- Reviewed customer feedback to enhance service delivery.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Customised promotional strategies to meet the needs of different customers, products and services.
Inbound Sales Advisor
Interact CC
09.2020 - 10.2020
- I worked at Interact which is an outsource company for EE
- In this role, I have been on the Upgrades campaign
- I took inbound calls and ensured that I gave great customer service and also fulfilled and exceed customer needs
Sales Consultant
Carphone Warehouse Standalone, Wigan
10.2016 - 04.2020
- I have worked at Carphone Warehouse for over 3 and a half years
- During this period, I have covered for a couple of separate branches
- In this role, I have handled cash (banking) which was done on a daily basis
- I've done stock checks and health and safety checks/tests to maintain the safety in the workplace
- Monthly audits were also carried out and up to date
- As a sales consultant, I ensured that I gave outstanding customer service and made sure customers expectations were exceeded
- I've been the top consultant in the store for 2 years.
Sales representative Avon
Avon
Wigan
10.2015 - 04.2016
- I promoted products in a selected area and also I did online sales, by promoting goods online, and face to face
- I was responsible for cash-handling
- I made sure that all the money is collected by the customers, and the money is given to Avon Cosmetics UK
- I organised and distributed orders and deliveries to the customers
- I provided customer service and helped my customers in every way possible
- Voluntary Work:
- Helping out at Christmas markets (2014)
- I was helping out with face painting and doing glitter tattoos. The aim of the event was to help raise money for college and school
Education
Btech Education Deanery Sixth Form College, Deanery High School & Sixth Form College
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2013
Skills
- Product and service knowledge
- Sales closing techniques
- Payment processing
- Sales and marketing
- Customer oversight
- Product demonstrations
- Sales process
- Customer rapport
- Planograms
- Conflict resolution
- Social customer care
- Social analytics and reporting
- Microsoft Office Suite
- Staff training and mentorship
Certification
Microsoft package, Health & Safety Awareness Customer service skills KPI driven environment
Timeline
Social Media advisor
iD Mobile
09.2024 - Current
Sales Manager
Currys
04.2024 - 09.2025
Social Media Advisor
iD Mobile Network
09.2023 - 03.2024
Sales Consultant
Carphone Warehouse SIS
10.2020 - 09.2023
Inbound Sales Advisor
Interact CC
09.2020 - 10.2020
Sales Consultant
Carphone Warehouse Standalone, Wigan
10.2016 - 04.2020
Sales representative Avon
Avon
10.2015 - 04.2016
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Btech Education Deanery Sixth Form College, Deanery High School & Sixth Form College
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