Flora Zeke
Stoke-on-Trent
Summary
Energetic and customer focused professional with hands-on experience in social media engagement and customer care. Skilled in managing digital conversations, resolving customer issues with empathy and efficiency, whilst creating content that aligns with brand voice. Passionate about connecting with audiences, and delivering exceptional service across digital, and direct channels. Customer-focused professional with extensive experience in managing customer care teams. Known for enhancing customer satisfaction by implementing streamlined processes and fostering positive client relationships. Skilled in conflict resolution and team leadership, driving improvements in service quality and operational efficiency.
Overview
9
9
years of professional experience
Work history
Social Media Advisor
Vodafone UK
Stoke-on-Trent, Staffordshire
07.2023 - 06.2025
- Customer Service (Phone, Email, LiveChat, Social Media)
- Handled inbound and outbounds calls, live chats, and emails to resolve customer issues.
- CRM Systems & Case Handling.
- Social Media Management communicating through Instagram, Facebook, Twitter (X), LinkedIn.
- Improved efficiency and productivity by acquiring new skills.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Supported team by demonstrating respect and willingness to help.
- Maintained high standards of professionalism and empathy in challenging scenarios.
- Recognised for exceeding monthly customer satisfaction targets.
Hairdresser
Set In Stone
Trentham, Stoke-on-Trent
06.2016 - 06.2023
- Collaborated closely with colleagues to run an efficient salon operation.
- Specialised in modern hairstyling trends to increase client retention.
- Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
- Increased repeat business by providing high-quality haircuts.
- Collaborated with team members to achieve daily sales targets without compromising on service quality.
- Issued receipts promptly after every transaction strengthening trust among customers.
- Maintained clean work area to ensure safety and organisation.
- Assisted customers with queries, improving overall store reputation.
- Identified counterfeit notes efficiently, safeguarding company assets.
- Consulted clients for understanding their desired look and expectations.
- Achieved vibrant, long-lasting colour results using advanced application techniques.
- Kept accurate records of client's hair history for consistent results over time.
- Demonstrated professionalism whilst dealing with challenging situations in the salon environment.
Education
GCSEs -
Birches Head High School
Stoke-on-TrentSkills
- Expert communicator
- Social customer care
- Multitasking efficiency
- Proactive anticipation
- Excellent investigative and reporting skills
- Innovation and creativity
- Creative thinking
- Professional time management
Timeline
Social Media Advisor
Vodafone UK
07.2023 - 06.2025
Hairdresser
Set In Stone
06.2016 - 06.2023
GCSEs -
Birches Head High School
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