ANIELA MAJEWSKA
Bristol
Summary
Customer-focused professional with diverse experience in customer service, hospitality, and retail. Strong verbal and written communication, organisational, and teamwork skills. Experienced in managing VIP clientele, special diets, and complaint resolution. Fluent in foreign languages and skilled in Microsoft Office and digital till systems, ready to enhance customer experiences.
Overview
2
2
Languages
4
4
years of post-secondary education
6
6
years of professional experience
Work history
Front of house team member
The Bristol Hotel
Bristol, Bristol
2026.07 - Current
- Improved guest experience by providing attentive service and addressing needs promptly. with a friendly and helpful attitude.
- Communicated effectively with kitchen staff to ensure timely delivery of meals.
- Advertised special offers to customers through engaging interactions and informative displays. or events to increase awareness among customers.
- Contributed to team success by maintaining cleanliness and organisation in work areas.
Front of House Team Member
The Tivoli
2025.12 - 2026.07
- Provided attentive service in high-volume environment, managing up to 5 tables per shift
- Anticipated customer needs to enhance service flow and minimise wait times
- Assisted bar operations through efficient glassware management, stock rotation, and adherence to hygiene standards
Kitchen Assistant
Berkley Square Hotel
2025.09 - 2026.02
- Prepared ingredients in advance to ensure smooth service during busy periods
- Prepared vegetables by peeling, chopping, and slicing according to recipe specifications
- Complied with food safety and hygiene regulations
- Unloaded and organised deliveries to optimise storage of fresh produce
Customer Assistant
Marks & Spencer
2023.12 - 2024.08
- Delivered exceptional customer service, addressing queries and facilitating purchases
- Ensured store presentation standards and streamlined stock management processes
- Coordinated with team members using digital tools and communication channels to enhance workflow
Front of House Team Member
Ellenborough Park Hotel
2023.01 - 2023.06
- Provided friendly, high-quality service to enhance customer experience in busy hotel restaurant
- Resolved customer complaints effectively, ensuring satisfaction and loyalty
- Demonstrated multitasking abilities while maintaining composure during peak service times
Kitchen Assistant
Ellenborough Park Hotel
2021.01 - 2023.01
- Supported food preparation during peak service hours to facilitate smooth operations
- Ensured kitchen cleanliness and hygiene standards were consistently met
- Cultivated resilience while effectively managing multiple tasks in a fast-paced kitchen environment
Education
BSc - Childhood Studies
University of Bristol
Bristol, UK 2024.09 - 2027.06
A Levels - undefined
Cleeve Sixth Form College
Cheltenham, UK 2021.09 - 2023.06
Skills
- Point of sale management
- Point of sale proficiency
- High-volume service
- Complaint handling competence
- Organisation - Able to manage time efficiently to meet deadlines
- Diverse team collaboration
- Verbal and written communication
- Multilingual communication
- Microsoft Office proficiency
- Sales strategies
- Dietary awareness
LANGUAGES
English - Native
Polish - Proficient
INTERESTS
I have a strong interest in health and fitness, social events, and travelling. I enjoy working in team environments and engaging with new people from different backgrounds.
Custom
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Timeline
Front of house team member
The Bristol Hotel
2026.07 - Current
Front of House Team Member
The Tivoli
2025.12 - 2026.07
Kitchen Assistant
Berkley Square Hotel
2025.09 - 2026.02
BSc - Childhood Studies
University of Bristol
2024.09 - 2027.06
Customer Assistant
Marks & Spencer
2023.12 - 2024.08
Front of House Team Member
Ellenborough Park Hotel
2023.01 - 2023.06
A Levels - undefined
Cleeve Sixth Form College
2021.09 - 2023.06
Kitchen Assistant
Ellenborough Park Hotel
2021.01 - 2023.01