Anhelina Shmatlai
Folkestone ,England
Summary
Motivated professional with a strong foundation in teamwork and adaptability. Demonstrates initiative in addressing customer inquiries and processing payments accurately. Eager to support team objectives and contribute to a positive customer experience.
Overview
1
1
Language
2
2
years of professional experience
Work History
Crew Member
McDonald's
03.2025 - 08.2025
- Managed customer service enquiries efficiently and accurately, enhancing customer satisfaction.
- Resolved customer complaints with empathy and professionalism, ensuring swift issue resolution.
- Assisted customers with product-related questions, feedback and complaints.
- Coordinated with team members to maintain seamless service during peak times, contributing to positive customer experiences.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
Kitchen Staff Member
Wetherspoon
07.2023 - 08.2023
Education
Graphic Design
Canterbury College
Canterbury01-2026
Skills
- Payment processing
- Cash handling
- Customer service
- Customer complaint handling
- Team collaboration
- Time management
- Conflict resolution
Languages
Ukrainian
Upper Intermediate
B2
Timeline
Crew Member
McDonald's
03.2025 - 08.2025
Kitchen Staff Member
Wetherspoon
07.2023 - 08.2023
Graphic Design
Canterbury College