Angjelina Begaj
Student
London
Summary
Proven multitasker with strong communication skills, I enhanced customer engagement and streamlined operations at McDonald's. My diverse experience includes bartending at Hendon RFC, coaching and caregiving roles, demonstrating flexibility and teamwork. Expert in time management, I improved service efficiency and applied problem-solving skills to elevate both customer and team experiences.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Assistant
Mc Donalds
Greece, Athens
05.2022 - 07.2023
- Delivered exceptional customer service by ensuring timely order fulfillment and addressing customer concerns.
- Managed cash and card payments efficiently at the counter.
- Took customer orders and created a welcoming, friendly environment.
- Maintained high standards of hygiene, ensuring the counter and displays were clean and presentable.
- Worked in the kitchen preparing burgers, fries, and fulfilling customer orders.
- Worked efficiently under pressure during busy shifts, ensuring smooth operations in a fast-paced environment.
- Collaborated with team members and worked directly under managers to meet operational goals and service standards
Bartender
Hendon, RFC
10.2023 - 08.2024
- Provided excellent customer service by greeting guests, taking drink orders, and ensuring a welcoming atmosphere.
- Efficiently handled cash and card payments at the bar.
- Prepared and served drinks while maintaining a clean and organized bar area.
- Worked under pressure during peak hours to deliver prompt service.
- Collaborated with team members and worked directly under managers to meet bar goals and ensure smooth operations.
Babysitter/ Care Taker
Self-employeed
10.2019 - 04.2022
- Assisted with daily routines, including meal preparation, feeding, and bedtime.
- Engaged children in age-appropriate activities to promote learning, development, and creativity.
- Effectively managed challenging behaviors, resolving conflicts and fostering a positive environment.
- Maintained open communication with parents, providing regular updates on their child's activities and progress.
- Adapted to varying needs of children, demonstrating flexibility and problem-solving skills.
- Ensured a clean and organized environment to promote a safe and healthy living space.
Volleyball Coach
Porfyras
10.2019 - 10.2022
- Coached young children in basic volleyball skills, including serving, passing, and setting.
- Designed fun and engaging training sessions tailored to the developmental needs of young players.
- Encouraged teamwork, sportsmanship, and confidence-building through positive reinforcement.
- Fostered a supportive and enjoyable environment to promote both skill development and a love for the sport.
- Organized friendly matches and activities to help children apply skills in a fun, competitive setting.
- Collaborated with parents and staff to ensure communication and progress tracking.
Cleaner
Self-employeed
09.2020 - 08.2021
- Maintained cleanliness and organization of office spaces, common areas, and facilities within the marine company.
- Performed routine cleaning tasks, including dusting, vacuuming, mopping, and sanitizing surfaces.
- Ensured high standards of hygiene in restrooms and break areas, replenishing supplies as needed.
- Safely handled cleaning equipment and chemicals in compliance with health and safety regulations.
- Managed waste disposal and recycling in an environmentally responsible manner.
- Worked efficiently to complete tasks within designated timeframes, often under supervision of facility managers.
Education
Bachelor of Science - Criminology And Psychology
Middlesex University
London, United Kingdom07-2026
Associate of Science - Nursing
DIEK NIKAIAS
GREECE05-2023
High School Graduate - Technological And Scientific Education
1st General High School of Piraeus
Greece05-2022
Skills
Customer Service and Engagement
Multitasking
Effective Communication
Time Management
Teamwork and Flexibility
Problem Solving
Timeline
Bartender
Hendon, RFC
10.2023 - 08.2024
Customer Assistant
Mc Donalds
05.2022 - 07.2023
Cleaner
Self-employeed
09.2020 - 08.2021
Babysitter/ Care Taker
Self-employeed
10.2019 - 04.2022
Volleyball Coach
Porfyras
10.2019 - 10.2022
Bachelor of Science - Criminology And Psychology
Middlesex University
Associate of Science - Nursing
DIEK NIKAIAS
High School Graduate - Technological And Scientific Education
1st General High School of Piraeus
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