Angharad Lane
Newport
Summary
Customer service professional with a proven track record of exceeding customer expectations. Nearly four years of experience in catering, demonstrating adaptability in both team and independent settings. Skilled in managing high-pressure situations with a calm and professional demeanor. Committed to continuous learning and skill development to enhance career growth.
Overview
10
10
years of professional experience
Work History
Chef de Partie
Cwrt Bleddyn
newport
08.2025 - Current
- Progressed into a Chef de Partie role for the first time, developing skills through hands on experience
- Prepared and cooked menu items from both bar and restaurant menus, including steak pie, curry, lasagne, and steaks
- Produced high-quality meals to restaurant presentation standards
- Made sauces from scratch, including peppercorn, white wine, and mushroom sauces
- Prepared dishes such as curry, chilli, and steak pie from scratch
- Created desserts from scratch, including cheesecake and apple & rhubarb crumble
- Took full responsibility for evening service, working independently to deliver main menu items to a high standard
- Managed multiple tickets during fast-paced solo shifts while maintaining consistency and quality
- Ensured food hygiene, safety, and cleanliness standards were upheld at all times
- Completed end-of-service kitchen close-down procedures and maintained required documentation and charts
- Worked numerous large-scale functions including weddings, business conferences, and private events
- Prepared and delivered buffet-style food and plated meals tailored to specific event requirements
- Prepared and served afternoon teas, ensuring presentation and portion control met high standards
- Delegated tasks during functions to ensure smooth and efficient service
- Responsible for organising and reading function sheets, ensuring correct meals were delivered to the correct tables and guests for each course
- Successfully catered for events of up to 120 guests, delivering service efficiently and to a high standard
Delivery driver
Ebee logistics
Bristol
04.2025 - 08.2025
- Delivered a high volume of parcels daily, ensuring timely and accurate deliveries within designated routes
- Planned and followed efficient delivery routes to meet strict time targets
- Provided professional and friendly customer service at each delivery point
- Handled parcels of varying sizes safely, following manual handling guidelines
- Used handheld devices to track deliveries, confirm receipt, and update delivery status in real time
- Conducted daily vehicle checks to ensure roadworthiness and safety compliance
- Maintained high performance standards while working independently
- Resolved delivery issues (e.g. access problems, incorrect addresses) efficiently and professionally
Team member
Greggs
Newport
09.2023 - 04.2025
- Managed bake-off process, preparing products such as pasties, sausage rolls and other savoury items to company standards
- Ensured hot-hold displays were fully stocked and maintained in line with sales demand
- Delivered excellent customer service while operating tills and handling cash/card transactions accurately
- Prepared fresh baguettes, sandwiches and flatbreads in line with food preparation and hygiene standards
- Maintained high standards of food safety, hygiene and cleanliness in accordance with company policy
- Monitored stock levels and communicated low stock to management
Cleaner
Martel cleaning
Newport
10.2022 - 01.2023
- Carried out cleaning duties to maintain high standards of hygiene and presentation
- Cleaned and sanitised surfaces, floors, and facilities in line with health and safety regulations
- Used cleaning equipment and chemicals safely and correctly
- Managed time efficiently to complete tasks within allocated schedule
- Worked independently and as part of a team to meet cleanliness standards
- Ensured all areas were ready for use by staff and customers
Catering Assistant
Elior
Newport
11.2017 - 09.2021
- Worked in a fast-paced catering environment serving a wide range of customers daily
- Operated tills and handled card payments accurately
- Assisted with preparation and service of breakfast items, including cooking bacon, poached eggs, and other hot food
- Supported chefs with food preparation and basic cooking duties
- Maintained high standards of cleanliness, including washing dishes and cleaning kitchen and service areas
- Completed required paperwork and maintained accurate records in line with company procedures
- Managed vending responsibilities, including cleaning vending machines, replenishing stock, and completing sign-off documentation
- Received and stored deliveries correctly, ensuring stock was organised and rotated appropriately
- Developed strong interpersonal and customer service skills over nearly four years with the company
- Demonstrated reliability, flexibility, and the ability to manage challenging situations professionally
Sales Assistant
Foot asylum
Newport
04.2017 - 11.2017
- Provided excellent customer service, offering product advice and styling recommendations
- Assisted customers in finding suitable products to drive sales and meet store targets
- Operated tills and processed transactions accurately
- Replenished stock and maintained high visual merchandising standards
- Helped achieve individual and team sales KPIs
- Maintained a clean, organised, and welcoming shop floor environment
- Handled customer queries and resolved issues professionally
Crew Member
McDonald's
Newport
08.2016 - 10.2016
- During my time at McDonalds, I dealt with the preparation of food.
- General cleaning duties, such as, taking out the bins and sweeping and mopping the floor.
Education
Diploma of Higher Education - Health and social care
Coleg Gwent
Newport01.2018
GCSEs - Religious studies A, English language B, English literature B, Welsh language B, Mathematics C, Sociology C, Art C
St Joseph's Roman Catholic High School
Newport01.2015
Skills
- Adaptability
- Problem solving
- Commitment
- Customer service
- Time management
- Food safety
- Communication skills
- Reliability
- Hospitality and foodservice
Accomplishments
- Fundraising, In 2015 I helped organise a school fundraising event for children in need, which gave me invaluable experience in working as part of a team. Through combined efforts we managed to raise a substantial amount of money for the charity.
- Community Project, In 2017 I took part in a community challenge as part of my Welsh baccalaureate. It required me to communicate with people of different ages, mainly the elderly. As a group we organised and carried out a Christmas tea party for the elderly and lonely, giving me invaluable experience of how to lead and organise an event. We arranged many activities to take place to engage everyone there according to their abilities. Enabled them to form bonds and build new relationships with different people. It was a valuable experience, as it allowed me to step out of my comfort zone and develop many skills such as teamwork and communication.
Hobbies and Interests
- Working out
- Films
- Running
- paddleboarding
Timeline
Chef de Partie
Cwrt Bleddyn
08.2025 - Current
Delivery driver
Ebee logistics
04.2025 - 08.2025
Team member
Greggs
09.2023 - 04.2025
Cleaner
Martel cleaning
10.2022 - 01.2023
Catering Assistant
Elior
11.2017 - 09.2021
Sales Assistant
Foot asylum
04.2017 - 11.2017
Crew Member
McDonald's
08.2016 - 10.2016
Diploma of Higher Education - Health and social care
Coleg Gwent
GCSEs - Religious studies A, English language B, English literature B, Welsh language B, Mathematics C, Sociology C, Art C
St Joseph's Roman Catholic High School