ANGENA MONCHER
London
Summary
Dedicated professional with experience in customer service, data entry, and improving day to day processes. Manage time well, prioritise tasks confidently, and handle confidential information with care while working effectively with various stakeholders. Proficient in Microsoft Excel and Microsoft Office suite, with keen attention to detail and strong problem-solving abilities. Known for being positive, adaptable, and resilient, and working well with others in fast-paced environments. Keen to use these skills to improve efficiency and work collaboratively with cross functional teams to achieve organisational goals.
Overview
12
12
years of professional experience
Work history
Vaccination Administrator
Vaccination UK
London
2025.11 - 2026.01
- Supported planning, coordination and evaluation of school-aged immunisation and health promotion programmes.
- Assisted nurses during vaccination sessions in schools and community settings, ensuring smooth, safe and efficient delivery.
- Coordinated with schools, families and educational institutions to maximise consent form returns and improve vaccination uptake.
- Followed correct procedures for storing, transporting and handling vaccines.
- Kept records and databases up to date and prepared documents for school visits.
- Acted as main contact for administrative queries, communicating clearly with parents, children and school staff.
- Contributed proactively to team meetings and supported additional tasks aligned with role.
- Monitored 4 email inboxes, ensuring timely responses.
Business Support Administrator
University College London Hospital
London
2024.05 - 2025.09
- Collaborated with internal and external stakeholders to meet project goals and deadlines, ensuring effective communication and timely updates.
- Tracked and reported on key metrics using Excel, enabling early identification and resolution of potential issues.
- Provided comprehensive administrative support to clinics, including arranging appointments and managing cancelations.
- Maintained accurate staff records using Cohort and Cority databases.
- Supported wellness initiatives by coordinating yoga sessions, managing attendance tracking, and handling communications.
- Assisted in onboarding and training new staff, enhancing team integration and operational consistency.
- Monitored multiple email inboxes, ensuring timely responses within 48-hour window.
Business Administrator Apprentice
University College London Hospital
London
2022.06 - 2024.05
- Completed Level 3 Apprenticeship while managing process improvement project that increased team efficiency.
- Maintained and updated excel sheets for new doctors, observers and volunteers, coordinate with departments to ensure correct documents are received and appointments scheduled.
- Managed diaries, coordinated schedules, and filled cancellations slots.
- Follow up with clients on immunization reports for EPP applicants.
- Oversee reception area and ensure staff check in on arrival.
- Managed accurate records on variety of databases including Cohort and Cority.
- Monitor occupational health inbox and respond to general inquiries.
- Recorded meeting minutes and managed action trackers to ensure follow-up.
Receptionist
Herford Court Service Apartments
London
2021.09 - 2021.10
- Handled guest check-ins and check-outs, contributing to high customer satisfaction.
- Managed reservations across platforms, increasing bookings and meeting sales targets.
- Maintained payment records and coordinated with housekeeping for room readiness.
Customer Service Agent / Cabin Crew
City Cruises
London
2017.07 - 2020.07
- Delivered excellent customer service to over 100 daily, resulting in consistently positive feedback.
- Promoted onboard services and upsold products to increase revenue.
- Supported health and safety procedures, working closely with Captain and Mate.
- Reconciled daily revenue at end of each shift to make sure all transactions were correct.
- Ensured vessel is ready and collaborated with colleagues to achieve sales and service goals.
Human Resources Clerk
Beaches Turks & Caicos Village & Spa
Providenciales , Turks and Caicos Islands
2014.01 - 2015.07
- Filed and organised employee and departmental documents efficiently.
- Managed copying, printing, and preparation of HR-related materials and forms.
- Generated monthly reports to track HR activities and progress in assigned areas.
- Assisted with administration of over 100 work permit applications and other immigration processes.
- Supported recruitment initiatives including job fairs and candidate document processing.
- Managed office supplies by monitoring stock levels and processing stationery orders.
- Provided support with National Health Insurance and National Insurance and private medical insurance portfolios.
- Assisted in coordinating staff welfare activities and maintaining team member engagement.
- Welcomed and directed visitors to office, ensuring professional first point of contact.
- Addressed team member queries promptly and updated HR manager on department issues.
Education
Bachelor of Arts (Hons) - Tourism Management
University of Greenwich
London 09/2018 - 07/2021
GCSEs - Secondary School
Clement Howell High School
Providenciales, Turks and Caicos Islands 09/2008 - 07/2013
A-Levels - Business Administration
Paragon Skills
London 06/2022 - 04/2024
Skills
- Time Management & Prioritization
- Positivity and resilience
- Customer Service
- Attention to Detail
- Data Entry
- Process Improvement
- Microsoft Excel & Office Suite
- Problem Solving
- Adaptability & Collaboration
- Reception management
- Stakeholder liaisoning
- Confidential records handling
Languages
English
Fluent
Creole
Fluent
References
References available upon request.
Affiliations
- Softball
- Bouldering
- Travel
Timeline
Vaccination Administrator
Vaccination UK
2025.11 - 2026.01
Business Support Administrator
University College London Hospital
2024.05 - 2025.09
Business Administrator Apprentice
University College London Hospital
2022.06 - 2024.05
Receptionist
Herford Court Service Apartments
2021.09 - 2021.10
Customer Service Agent / Cabin Crew
City Cruises
2017.07 - 2020.07
Human Resources Clerk
Beaches Turks & Caicos Village & Spa
2014.01 - 2015.07
Bachelor of Arts (Hons) - Tourism Management
University of Greenwich
09/2018 - 07/2021
GCSEs - Secondary School
Clement Howell High School
09/2008 - 07/2013
A-Levels - Business Administration
Paragon Skills
06/2022 - 04/2024