Angelique Langlade

• Delivered holistic personalised treatment plans for best-possible patient care.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Answered and helped resolve enquiries from clients, vendors and general public.
• Managed bookings using Book4TIme software to schedule, cancel and re-arrange appointments.Delivered annual appraisals and performance reviews
• Took on board the teams concerns and actioned appropriately
• Worked closely with the team to resolve any conflicts
• Managed the team rota to ensure the spa was fully staffed
• Delivered risk assessments for the spa
• Focus on my customer service demonstrated by excellent feedback received and repeat customers
• Upsold treatments to ensure a regular cash flow to the spa
• Trained new staff on therapies and administrative processes
• Strong communication both written and verbal with clients and colleagues
• Manipulated soft muscles and tissue for relaxation, sports therapy and injury management.

• Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
• Promoted and upsold spa and body care products to clients to enhance massage experience.
• Helped clients with specific conditions to successful rehabilitation using special massage techniques.
• Maintained accurate treatment records, monitoring client progress and adjusting treatment methods to achieve desired result.
• Created memorable client experiences by delivering a warm welcome, exceptional treatment process and outstanding post-treatment care.
• Researched market trends and offered hot stone massages, reiki and Swedish massage to complement services.
• Identified massaged preferences and determined pressure points needed for clients.
• Monitored inventory of spa supplies, promptly reordering low-stock items to maintain smooth delivery of services.

• Dedicated time to continued personal development in order to provide best-possible service and treatments.
• Increased retail sales through persuasive, thorough aftercare advice and product recommendations.
• Delivered consistently high-quality treatments such as facials and soft tissue techniques, improving overall customer satisfaction.
• Maintained a booked-to-capacity schedule by maximising treatment opportunities.
• Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
• Interviewed client to gather information regarding history, past injuries and ailments.
• Registered and updated client information on database to maintain accuracy.
• Helped clients with specific conditions to successful rehabilitation using special massage techniques.

• Developed a loyal client base of repeat customers through outstanding levels of service.
• Showcased new treatments, promoting add-on sales and customer upgrades for increased spa profitability.
• Provided a warm welcome to clients on arrival, offering herbal tea refreshments for optimum customer comfort.
• Professionally and efficiently performed a diverse range of facial and body treatments including manicure and pedicure.
• Kept treatment rooms and communal spa areas spotlessly clean, maintaining a high quality environment.

Microsoft Office, Excel, Outlook and Teams use

In our first year we focus on

• Research and enquiry
• Patient Care
• Being an Osteopath
• Functionning Human
• Communication skills